Vocabulary
a small chip that resides in computers . It's basic job is to recieve input and provide the appropriate output. Modern processors can handle trillions of calculations per second
What is the Processor
Tools for Memory Diagnostics
What is MemRX and MPMemory?
If the hard drive has passed ePSA and the system is not booting
What is a corrupt operating system?
Shutdowns, or debris within the fan can cause this issue
What is Overheating?
Helps recover a latitude system. Clears the CMOS on the motherboard and rewrites the BIOS to original factory settings.
Redundant Array of Inexpensive disks. A way of logically putting multiple disks together into a single array
What is RAID?
MemRx will identify and mask defective blocks of the memory provided the failures are contained within 50,4 bytes, without any user intervention.
What is MemRX?
when there are new virtual drives with preserved cache, this sometimes causes an error
What is a Foreign Disk Error?
When checking for overheating issues this gel may need to be replaced between the processor and the heat sink.
What is Thermal Grease or Thermal Pad?
What is the BIOS Recovery 2?
a piece of metal that sits on top of a computer chip such as the CPU and draws power away from components by letting it rise through a set of fins.
What is a Heat Sink
Reseat (remove) the memory modules (DIMM) and recheck for a memory error. If there are no errors identified and the system is working do not replace the memory
What is the easiest way to verify the functionality of system board
a drive that is still online, but predictive failure is imminent.
What is a Predictive drive Failure?
A Button found on the back of the computer next to the plug in adapter, which allows you to check the power supply.
What is the Power Supply Units Built in Test?
Holding down "CTRL", "ESC" will enter you into the BIOS Recovery Page
What is the Trigger Method?
the system boards built-in self test diagnostics tool that improves the diagnostics accuracy of system board embedded controller failures.
What is M-Bist?
one of the best memory tests available without using hardware-based memory testers.
What is the MpMemory test
When a failed PERC card is replaced, and an issue occurs.
What is the Foreign Configuration Issue?
PSU Light comes on for 3 seconds and then goes off.
What is a short in either the system board, component, or its cable?
(1) Reseat parts and cables
(2) Re-run Diagnosticss sequences with the removal of individual parts to isolate an issue
(3) Capture the fault exhibited by running diagnostics indicators, check for error codes.
What are the steps to the onsite troubleshooting flow?
reset function which allows you to recover Dell XPS, Latitude, and Precision Systems from No Post/No Boot Situations.
What is the RTC (Real time clock) function?
MemRX runs only on machines with this type of EPSA
What is UEFI?
When one or more drives experiences immediate data loss, and any information in the impacted stripes is damaged.
What is a Double Fault issue?
Check LCD Cable, inverter board, and system board because the computer has "no video"
What do I check when the computer has passed LCD Bist but still no video.
type of recovery method only accessible through usb drive to recover crisis files. only provided on a special project case basis.