Phones
This is what button you press when you are about to cough or sneeze
What is THE MUTE BUTTON
(The call recorder will still record even though the mute button is active.)
A yellow background indicates the account is this
What is A MUNICIPAL
The type of consumer account that is not attached to any address, phone number or other identifier
What is THE UNKNOWN ACCOUNT
The cursor defaults to this most commonly used field to locate an account when the database opens
What is the NAME SEARCH
Outage ticket, outage/other ticket, general ticket and this type of ticket are the four ways we document calls received at CRC
What is MESSAGE TICKET
Paycom along with this is checked every day every time you log in and out to see if you were on time and that is matches your schedule and Paycom punches.
What is PHONES>AVAYA AGENT
This button will bring up the last utility that you received a call from
What is THE POP LAST CALL BUTTON
This account is only used for 911 calls, fire dept, police dept, sheriffs dept, etc. when an address is not provided or found in the database.
What is THE EMERGENCY ACCOUNT
Most member databases display the last name first or the first name first
What is LAST NAME
Caller is reporting no power; this is the type of ticket you take
What is OUTAGE TICKET
During a call, you need to ask a question or look at some information; you press this button
What is HOLD
You can use this button to search specific fields in the database (address, meter#, account#, etc.)
What is THE ADV FIND BUTTON
The color of text used to indicate to take a ticket
What is GREEN
You use this symbol to search for anything containing the number and/or letters you enter
What is THE * ASTERISK SYMBOL
These two things are typed at the end of every message ticket
What is THANK YOU and CRCLINK INITIALS
Button used to finish up a ticket after the caller has hung up
What is ACW
Temporary instructions often used for outage updates, load control times, office closures, etc.
What is A SPECIAL
Red and bold text indicates important instructions, true or false
What is TRUE
How many identifiers are required when verifying an account other than the name
What is TWO
When the person calling in is the name on the account, you click this box within the outage ticket
What is ACCOUNT HOLDER
How to check how much break time you've used
What is THE STATS CONSOLE WIDGET
Button used to find all of the outages or messages ever taken for the account selected
What is THE HISTORY BUTTON
The place you go to find out how to handle a call
What is INFORMATION PAGES
The six identifiers for account verification are address, zip code, phone number, meter number, account number and this
What is LOCATION NUMBER
The most important number to get with every call
What is CALLBACK NUMBER