Automation
This is what Auto ILR should do if New Claim task is assigned to Express.
What is complete the task?
You are logged in and encounter a technical issue, and you can continue working, this is the first thing to try when contacting CCC.
What is Support Center / CCC Chat?
COL that should be opened when Claimant living in MI has a single vehicle claim when their vehicle is parked properly. They are going through SF and insured is 100% substantially at fault.
What is COL 011 - N Coverage?
(Sub pro-rata share of clmt veh dmgs)
This is how we would find out if a signed release is needed.
Conference call with customer and Tow Yard to confirm permission to move/release vehicle and obtain charges.
(If signed release is needed - Ask customer to go to Tow Yard and sign release and provide any other required documentation, if a verbal release is not accepted.)
grown-up, grownups
What is an "Adult" ?
This is when telematics data went into effect populating from Drive Safe & Save into HAART.
When was release date of November 22, 2020?
The hotkey for refreshing HAART.
What is Ctrl+R? (or Ctrl+F1)
COL that should be opened for resident claimant involved in multiple motor vehicle collision, for vehicle registered in MI that carries MI No-Fault Coverage.
What is do not open COL?
This is when Reparability Predictor is ran in ECS.
When making outbound calls or updating addtl veh damages after claim is pushed to ECS.
nimble, quick-thinking
What is "Agile" ?
This is the letter name when COL 501 is opened and the policy state is Massachusetts.
What is Insured Rental – MA letter (FC0008337)?
You are on an active call in Queue Manager with the customer, this is where you locate the CTL resource line and how you would call CTL.
What is use the directory to locate the CTL Resource line and make the call in Queue Manager?
COL that should be opened when Insured has a MI policy and MI is loss state, comp claim involving a deer where insured is 100% at fault.
What is COL 011 - N Coverage?
This is what to advise the customer and what to send to the customer in the event the vehicle is incurring storage fees.
What is..
Inspection delays may occur
Out of pocket rental expenses may not be reimbursed
Additional storage fees and charges may be at their personal expense
Contact us to set up inspection once vehicle is released to State Farm or vehicle is moved to a storage free location.
AND
Send Storage Rental Mitigation Letter
Sent ODM Storage Mitigation Text
?
freezing, cold, chilly
This is what we do currently/temporarily if customers want payment to NPS. (on the Vehicle Details screen)
What is currently "disable autopay" until ET sends further notice?
If we do not have have this, we cannot send the ODM Contact Attempt Text.
What is customer’s text preference or if preference is “No”?
COL that should/should not be opened and deductible that applies/does not apply when Insured has a MI policy and MI is loss state, single vehicle collision, insured has GJ coverage, and insured is 100% at fault.
What is open COL 403 and deductible applies?
What are.. when the vehicle is:
Located at Select Service Shop
When customers are presenting a claim for rental only
Non-drive vehicles solely because of stolen wheels, flat tires, broken headlights or tail lights, or mechanical or undercarriage damage (rodent damaged wires, bad gas, etc.)
Other vehicle types?
A breed of dog.
What is "Akita" ?
This is the recent letter that was automated to Insured or Claimants who have a language preference of Spanish.
What is..
Fire
This is the HAART enhancement (R##) when a customer has declined all estimatic options, and a new Undecided tab will display.
What is R13?
COL that should be opened when Insured has a MI policy and MI is loss state, V1 Insured has G - Collision Coverage and is parked. Insured was in parked and occupied car on the side of the street (not a parking zone) when they opened the door into the path of another vehicle driving by. Insured is 100% at fault.
What is COL 404?
The "LOCK" acronym for LOCK IN THAT TOW stands for this.
What is..
Location: Accurate location details provided to Agero will eliminate delays when dispatching a tow
Other: Agero needs specifics in order to dispatch the correct equipment. Providing whether the wheels will or will notroll helps the customer receive the appropriate tow equipment without delay
Color: Provide the color of the vehicle being towed
Keys: Provide key location information to Agero
?
extension, addition
What is "Annex" ?