POS
Upon initial invoice write up, which customer type should be selected to write up a National Account boss?
Fleet
By selecting "Fleet" you will be prompted to search the National Account name or account number provided by the driver.
Which National Account should you select if the Amazon DSP pays for their own services?
Amazon-Independent COD National Account 32221235A
What is Enterprise Rental's preferred tire?
Primewell
ERAC prefers the Primewell tire or least expensive option.
What is a Geotab G09 device?
GPS/Telematics Tracking Device
A vehicle tracking (telematics) device that provides valuable data/notifications to the FMC
Who do you contact for National Account chargebacks, rejects, or billing questions?
National Account Help Desk
800-458-0667 or BSRONASSC@bfusa.com
Be aware you will receive an auto-reply when you send the email to the inbox. Please wait 1-3 business days for them to reply.
Where do you find the National Account requirements and authorizer information?
National Account Tab (Green)
What does DSP mean?
Delivery Service Partners
What is one of the most important aspects of maintaining a successful relationship with your local ERAC Branch Managers?
Maintaining a consistent communication cadence.
Keep in mind Branch Managers change often.
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Which customer segment are we authorized to install Geotab devices?
Fleet Management Companies (FMC)
How do you identify an Edge National boss?
Online appointment
Tickets for the Edge National FNA will ONLY start via an online appointment. Edge National tickets cannot start via a walk-in Boss or an appointment made over the phone
What information is required to be entered on the Ship-To?
Company's name and mailing address. (Headquarters, regional office, or branch)
This data helps determine what businesses BSRO is interacting with at a local level. It is VITAL we capture this information in order to grow your store’s and BSRO’s B2B Business.
What is the preferred tire for Amazon DSP vehicles?
Firestone Transforce HT/CV
Sizes available for their most common vehicles.
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Which button should be selected for an Enterprise LOFR?
Rental 6qt. LOF with Rotation
Selecting the Rental 6qt. LOF with Rotation will properly bill the boss. Other selections or removing the tire rotation may result in a charge back.
Where do you find billing and training materials for Geotab?
SPD
By searching Geotab on SPD you will find training installation videos, troubleshooting guides, SOP's, and Geotab updates.
What are the three types of National Account bosses?
Rental, Direct, FMC (Fleet Management Company)
What vehicle information is required to transact a National Account ticket?
Full VIN, License Plate/Unit Number, Tread depths, current odometer reading.
If an Amazon DSP vehicle is under Element's maintenance program, who do you need to get approval and payment for non-preventive items?
Ask driver for Station Fleet Manager contact information.
The Amazon DSP is responsible for non-preventive items for vehicles leased under Element. To receive Amazon DSP's special pricing, use the Amazon-Independent COD National Account 32221235A.
Where do you find the proper oil type and amount for ERAC vehicles?
SPD
By searching Enterprise you will find a list "Enterprise Rental Car LOFR Oil Type and Amount by Vehicle".
What role does BSRO have with this Geotab partnership?
Labor Installation Only
We provide labor only, national account boss supplies the Geotab parts.
Who do you call if you have a question or lead about a National Account?
BSRO (RAM) Regional Account Manager or Bridgestone Support Center 888-528-0798 or BridgestoneSupport@bfusa.com
How do you warranty out a National Account battery?
Create two invoices
1 correction ticket to relieve inventory and to calculate adjustment price, 1 National Account ticket to bill customer under Misc: Battery article number and appropriate labor installation charges.
Where do you find the most common service pricing for Amazon DSP vehicles?
SPD
Amazon DSPs receive special pricing on most common service. Pricing and article numbers can be found on SPD under "Promaster Pricing and Article Numbers", "Transit Pricing and Article Numbers", "Sprinter Pricing and Article Numbers."
Where do you find the appropriate selection to bill an Enterprise Diesel Oil Change?
Jobs List/SPD SOP
By searching "Enterprise Diesel Oil Change" on the Jobs List in the POS or SPD.
What is the last step of the Geotab installation process?
Register device and confirm proper installation.
Navigate to install.geotab.com or installmygps.com web page via Chrome on the store iPad and enter the requested information and click "Log Install". You may also call Geotab at 800-397-7102 to register the Device.
Where can you find a Firestone National Account application?
SPD
"The National Account Application Letter" can be found on SPD and can be emailed to the customer from SPD. Reach out to your BSRO RAM or Bridgestone Support if you have any questions.