FBS
Where the FBS link appears on qualifying transactions.
What is the document required section in order entry?
No, if the customer returns the car after 7 days
Will the consultant lose commission on a 30 day MBG return?
This is scheduled 24 hours after the start of a 24 hour test drive.
What is a salesforce appointment
Get on the UPS list
What should you do at the start of your shift?
49
How old is Scott?
Discovery, Finance vital behaviors, progression and this willl help make a customer's journey simple and seamless.
What is the finance based shopping tool?
The customer will see how the car fits their life, provides unprecedented confidence, the customer is guaranteed to love their car.
What are the benefits of the MBG to the customer?
Have an order built in order entry
This should be done on every car out on a 24 hour test drive?
Can I bring my customers in to the showroom?
What you should ask the manager about every customer every time?
Aundrea, Lauren, Aidan, Madison, and Liam
What is the names of Scott's family?
15% of transactions
What is the stores goal for FBS usage?
When it makes sense, Early in the process, when discussing why the customer should buy from CarMax
When should you discuss the 30 day MBG?
Partner with a manager on return of the vehicle
What should be done if a car comes back damaged?
Extensive use of situational notes, every budget tab filled out, excellent notes in open orders.
What do you make sure is in sales force with every customer every time?
1990
What year did Scott Graduate High school?
CAF, ACA, and Exeter
What are the three finance lenders that participate in the FBS program?
January 12, 2021
When will be begin the 30 day MBG program?
This should be placed on the car that does not have one already on it
What is the dealer tag from the business office used for?
Sanitizing my table, car, and anything I touch every time.
What should I do to protect myself and my customers from COVID-19?
Crooked mouth or wry mouthed
The meaning of Campbell or Cam buel
Make sure to click on the FBS tool link.
What you should do when a customer hesitates or says I want to think about it?
Of course, The 30 day MBG and 24 hour test drive are!
What are the two parts of the Love your car guarantee
In the business office. In a secure binder.
Where should the paperwork go for a 24 hour test drive?
Have a unique e-mail address for each customer on the order
What should you do for electronic signature to work successfully?
Somerled
What is Scott's actual familial name that appears only on his birth certificate? Every male in my father's line is given a "Scots-Viking" name so we never forget our ancestors. In fact, the words of The Clan Campbell are Ne Obliviscaris (meaning never forget). Only less than 1% of the world's population carries four genetic markers that come directly from the vikings and all four are present in my DNA. All four markers are caused by generations of rowers.