Identify the Place
Duty Phone Protocol
When to Call Up
Maintenance Emergencies
OTHER
100

Two complexes with the same type of key box. 

Traditions East and West. 

100

Duty phone is passed from one RD to another at this time

1PM 

100

Call up for the following.

What is Flood, Fire, and Flashing Lights.

100

There is a flood in traditions what do you need to do?

What is: Call emergency maintenance, go to the room and consult with maintenance to see if the residents need to be moved, and then call up and notify the CC on call.

100

An exchange student has arrived after hours at Traditions West they call the RD on duty. They have come directly from the airport. 

Check them in and email the CC of the residential space. Let them know to set up a test time for the next day. 

200

Consists of Master keys for each of the individual towers. Hint: this center consists of 3 individual towers. 

Adams Center

200

Charge price for a Traditions lockout 

$60 and charge slip must be completed and placed in the CC box.

200

The ERC process

What is call up and consult with the CC on call, email the center CC regarding the ERC with details and ask the RA to issues access card if in the towers/colleges, after locating a room on the Room change log.

Complete a Starez back-up form if at Traditions and issue a key.

200

Fire alarms are going off at Couch on one specific floor, what is the process. 

What is to get clarification of where? Make sure the PPs have notified OUPD and maintenance. Go put eyes on the situation, and call up to report to the CC. If evacuation is needed or occurring when you get there, assist with that. Stay until the all-clear is given. 

200

A UWC student has arrived at the colleges after hours, and you get the call to relay the process 

what is check if their name appears on the list provided and then check them into the space on Couch 2 and then notify the cc of the residential space. 

300

Submasters and spare keys are in individual envelopes in this COLLEGE. 

Dunham/Headington College

300

How far away can RDs be from campus when on duty? (Time in minutes)

15 minutes away 

300

Passed out resident in the bushes near Walker tower.

Make sure help has arrived, make your way to the scene, when you get there gather as many details as possible and call up. Make sure the resident has shoes, a jacket, and their phone. Relay this information to the CC as well as where they are being transported. Try and collect information from by-standers regarding the incident. 

300

There is a flood in Adams, what do you do?

What is make sure the PPs have called emergency maintenance. Then call up and notify the CC on call and then go to the scene to assist the PPs. 

300

An early arrival has shown up after hours and cannot get tested until the next day, what do you do?

What is to call the CRT team as they cannot get checked in without a test.

400

Master key box is located in the CCs office in this center. 

Couch Center 

400

What time should daily duty report be submitted?

10AM

400

Physical Altercation at Traditions

Get on the scene as soon as possible and call OUPD, stop crowds from forming, and then collect information from bystanders. Call the CC on call and email the CC of the residential location.

400

We have a fan-coil issue at Adams reported.

Contact student and let them know We will temp move them to the 200 rms in Adams if available. Coordinate key pick up with the displaced student. Offer them dolly/cart. Let student know that the Mx will take up to two weeks max. If belongings are damaged they can file a report with risk management by calling 405-521-4999. Let the student know that, for their safety, they are not to return to their original space between 7am-7pm. Adams CC will contact them and let them know when Mx is done and when they can move back. Email CC of the residential space and call-up to notify CC on duty. 

400

StarRez is down. How should an RA/CA complete a lockout, checkout or issue a resource?

Use a backup form and let building CC know

500

Key box is located in the professional staff’s bathroom in this center. 

Walker Center. 

500

How do you type a duty report? (Language, detail, etc)

Must be typed in third person; contain date, time and location of call; name and ID number of resident(s) if possible; detailed reason for call; how did RD resolve issue. 
500
Suicidal Resident 

Head to complex, tower ASAP. Call OUPD and CC on duty to explain situation. OUPD is trained to handle the situation and will know what to do. As an RD, your job is to determine if resident needs any other assistance aside from what OUPD can do for them (transport, etc)

500

P.A.S.S stands for

Pull Aim Squeeze Sweep

500

A Baby Yoda can be found in a CCs office in this residential space. 

Mason’s office or Traditions East 

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