Fraturday Night Live
#Ashleyowesmeatitle
Tiny House
The Year of the Robot
Barry Dangles
100
Look at the attached picture. Is this an acceptable form of Meaningful Assurance for the Live Verification Department?
No. It's a VOIP number.
100
A pickup truck has a tow capacity of ______ pounds.
6,000
100
List 3 storage unit types that U-Haul offers....
Drive Up, Sustainable Drive Up, Inside Storage, Climate Controlled, Heated Storage, Air Conditioned Wine Storage, RV Vehicle Storage (outside, covered, enclosed), Office Space and Split level storage.
100
What criteria must be met before a customer can access the pick up my truck link?
A license, smartphone with an internet connection, credit card, and U-Haul.com account.
100
Which two icons must be present on the ESL for a truck to be considered staged? Where would each icon be located on the ESL?
Mobile phone next to the customer's last name and 24 sign next to the equipment id.
200
A customer calls in wanting to know the exact reason for why they were denied a rental after hours. What do you tell the customer?
Apologize and advise the customer that they will need to be verified by a location during normal business hours.
200
This program is what you use when you are going to create a new reservation...
Point of Sale (POS)
200
Fill in the blank: ______________ and heated storage units are offered to protect a customers belongings from extreme heat, cold, and humidity.
Climate Controlled
200
What is the equipment code for a compact cargo van?
BX
200
True or False: A customer calls in begging for assistance with his truck share reservation - the truck he was assigned was not on the lot. Your next step is to apologize and reassure the customer that the truck share department will locate him a truck tonight.
False
300
Look at the attached picture: Why would Live Verification deny this customer a Truck Share rental?
The customer is providing an Identification Card and customers need a legal and valid drivers license to rent and drive a vehicle.
300
Fill in the blank: The AV can hold a ________ size bed.
Queen
300
Climate-controlled storage facilities are facilities where temperate and humidity is managed within the building - What is the temperature range?
60-85 Degrees
300
A customer does not need a verified U-Haul account to complete an _____ ____ ______.
after hour return.
300
Look at the attached picture. What will prevent Cassaw from picking up? Is there anything that we can do to assist this customer?
The customer is not scheduled and not assigned to the correct rental. We can assign the customer to JH4170J.
400
Which kind of note can you add to advise Live Verification that the truck share customer that you are assisting is slurring their words?
Cautionary Alert.
400
True or False: U-Haul will price match Budget's rentals.
False.
400
Customer must provide a _______ type lock. If they do not have their own they can purchase one from U-Haul.
disc or discus
400
Canadian _____ cards, although accepted for standard rentals, cannot be used for Truck Share 24/7.
debit
400
True or False - Customers can return towing and trailer rentals using their mobile device.
True
500
Describe three of the major sections of a live verification session? The headshot, front, and back of the license do not count.
The customer details portion is information that the customer has entered through their uhaul.com account.
The headline of the session shows whether the customer is using the application or .com to pick up.
The Notes Section
Rental History
A link to the rental that the customer is attempting to pick up.
500
A fee that is assessed if a customer does not return to the correct location is called a...
Wrong Destination Fee
500
This type of storage often comes with electricity, heating/cooling, phone hookup, and running water. Most come with a bathroom and 24-hour accessibility.
Office Space
500
Using the attached image, what will prevent the customer from being able to pick up this piece of equipment?
The equipment's key distribution field says hand delivery.
500
All truck share reservations go through a verification process with which department after hours...
Live Verification