PacificSource
What are the PS signature colors?
Green and Blue
For a Navigator network in, which contract row below is considered INN?
1. ORSHN
2. LGCS
3. VOYOR
LGSC
Is a provider with a specialty in Intermal Medicine considered a PCP or Specialist?
PCP
Transfer --> Member Authorizations
On what day are time cards due?
Fridays
Who is our COO?
Erik Doolen
In Alaska, what network would we utilize for INN benefits?
FirstChoice
If a provider is "ineligible" will their claims process towards members out of network benefits?
No
What is the name of our phone system?
Avaya
Does PS offer Pet insurance for members?
No, only employees
Which states are considered direct service areas?
OR, ID, MT, WA
If a members plan is Tiered, would Tier 2 be considered OON?
No, just not the more beneficial tier
What does ENT stand for?
Ear, nose and throat
Medicare
How long has Courtney been with PS?
19 years
What is the goal PS has set as a standard Avg. time it takes to answers calls?
30 Seconds
For Billings Clinic Eye Clinic, which network row will process at 100%?
BLCLV
Can a Physical Therapist be assigned as a PCP?
No
Where do we view pharmacy claims?
Caremark
Name all CS team leads including dental and PSA
Amanda Osburn
Katrina Lamborn
Darlene Blankenship
Jess Fredrickson
Lorrie Boyer
Chantell Jeffries
Alicia Becker
Brandy Bolduc
What was the name of the hospital that founded PacificSource?
Pacific Christian Hospital
If a member see's an OON provider, what extra financial impact might they see?
Balance billing
What type of provider specializes in colonoscopies?
Gastroenterologist
Where can members sign up to view claims and EOBs?
If George’s father has four children – Eenie, Meenie, Miney – what is the name of his fourth child?
George