Prioritization
Prioritizing interventions for a client in shock over interventions for a client who has a localized limb injury.
What is an example of prioritizing systemic before local ("life before limb")
A right of delegation that includes assessing and verify the competency of the health care team member
What is the "right person" for delegation
Occurs within the person and can involve internal struggle related to contradictory values or wants
What is intrapersonal conflict
A model of care where the physician or provider is viewed as an expert authority on health care
What is the paternalistic model of patient care
Using a closed-loop communication to ensure that information conveyed by sender is understood by the receiver as intended
What is Check-backs
A recognition of gradual deterioration in a client's level of consciousness and or Glasgow Coma Scale score
What is an example of responding to trends vs. transient findings
A specific task(s) to be performed; client-specific instructions
What is the "right direction/communication" in delegation
Occurs between two or more people with differing values, goals or beliefs
What is interpersonal conflict
An awareness of how much you don't know about a person's culture - and curiosity about learning more about a specific individual.
What is cultural humility
Used to communicate critical information requiring immediate attention in a standardized format
What is SBAR (Situation, Background, Assessment, Recommendation)
A hierarchy that includes self-actualization, self-esteem, love and belonging, safety and security and physiological needs.
What is Maslow's hierarchy of needs
Delegate tasks to appropriate levels of team members based on standards of practice, legal and facility guidelines, and available resources
What is the "right task" in delegation
Those involved begin to feel an emotional response to the conflict
What is felt conflict
A normal psychological response to growing up in a society that projects certain images about people by race, ethnicity, gender, age, and many more social categories.
What is Implicit Bias
A communication strategy to share the plan, monitor and review team performance
What is brief-huddle-debrief
Asking a client who has a new diagnosis of diabetes mellitus what they feel is most important to learn about disease management
What is listening to clients and not making assumptions
A person that has appropriate qualifications, education and authority to delegate per the state nurse practice ace
Who is a delegator
A party perceives that a problem is present, though an actual conflict might not actually exist
What is perceived conflict
Access to health care, educational, economic and job opportunities
What are examples of social determinants of health
The manager focuses on interpersonal relationships to promote change in this behavioral change strategy
What is normative-reeducative
Recognizing indications of increasing intracranial pressure in a client who has a new diagnosis of a stroke vs. the findings expected following a stroke
What is recognition of medical emergencies and complications vs. expected findings.
The workload is more than the delegate can accomplish in the allotted time frame
What is overdelegation
It is a communication style that acknowledges and deals with conflict, recognizes others as equals, and provides a direct statement of feelings
What is assertive communication
A type of leader that empowers and inspires others to achieve a common, long-term vision
What is a Transformational Leader
A stage of team formation when conflict arises, and team members begin to express polarized views. The team establishes rules, and members begin to take on various roles.
What is storming