Freedom
Promo
Promo
What is the booking window for the Freedom Promo?
Jan 28 - March 30, 2021
What are the 2 vouchers you can you apply in TTS?
CR > Customer Relations Vouchers
FC > First Contact Resolution Vouchers
T or F: If someone escalates a call asking for a refund instead of COVID TC please direct them to Sunwing Cares?
False > You should contact Loyalty
What status do you use for Call Calibrations?
Training Session
What are the departure dates for the Freedom Promo?
Nov 1, 2021 - April 30, 2022
What is the name of the tool we use for Voucher Redemption?
Talon One
T or F: Prior to transferring a call to Loyalty you should always verify customers of their eligibility according to the COVID-19 Policy?
True > You should always verify customers eligibility according to the COVID-19 policy prior to transferring the call to Loyalty
Where can passengers access their individual trips?
My Booking Portal
What status do you use for Team Meeting?
In A Meeting
With the Freedom Promo the Change/Cancel Anytime is included, up until when can a caller cancel their file using this?
4 days prior
T or F. This process applies for redeeming a COVID Credit
False > This process does not apply for redeeming a COVID Credit
T or F: The Office of the President form is still active
False > The Office of the President form has been decommissioned
How many attempts does the customer have until their account is locked?
More than 4 times
What status do you use for Town Halls?
In A Meeting
T or F: This promo is not applicable for RIU properties
False > This promo is applicable to RIU properties
What is the Voucher Name for SWCPFD?
FD > Flight Delay Voucher
What 3 things you would verify first when opening the file?
In order to register, the customer will need to proceed to www.sunwing.ca and click on ________
Sign In
What status do you use for 1 on 1's?
Coaching
How much is the reduced deposit?
$100
What is the Voucher Name for SWPUPR?
PR > Premium Package Voucher
T or F: Add a note to the booking in TTS advising the reason the passenger called and that it was transferred to Loyalty
True
How do you Add an Upcoming Vacation?
Go to www.sunwing.ca and sign in then click on the right hand side "Add Trips"
What status do you use for Calibration Pre-Work?
Training Session