Alliance Screens
A potential customer calls to have their name removed from the mailing list, what screen do you use to do this
LR10
Apparel always shows we have no stock available, why?
We order stock from the supplier as needed.
When working holds should you work by the Requested Date or the Follow up Date
Follow up Date
When calling a vendor we give them our PO number. What is the PO number?
The vendor's PO number is our Order number.
When placing an exact repeat order and the art is in the DAM already, what do you do?
F18 (shift F6) to pull up previous imprints. Select the exact same format / sequence with a 1
AR33
When should a refund request form be filled out?
if the customer has a NEGATIVE balance in AR33 and wants the money sent back to them.
If a customer doesn't select a quantity for their mail order what should you do?
call the customer. If you cannot reach them use hold assumption for minimum quantity.
How do we get vendor contact info.
IM50 --> item number. F13--> enter -->f2 to fold out data.
When can we use CART in the logo line?
If the customer has used a logo with us before on a similarly printed item. IE Screen printed apparel to screen printed apparel.
Duplicate account tickler
How often do we report to Dun & Bradstreet?
When a customer doesn't pay their invoice and it goes to collections.
When working holds if a customer doesn't answer the phone what should you do?
Leave a VM AND send an email via boldchat.
When a reprint is entered for a vendor order what should we provide the vendor with at the end of our order to help locate the “PO”?
R
When do we use SEE SPECIAL INSTRUCTIONS
When we need to add spins because there is something about the imprint we need prepress to set up and we cannot select it or indicate it in the text screen.
how can you check to see if you have *new orders?
so30 --> press F8
WWhen making changes to a full color item in the digital edit tool what do you need to do in alliance?
send it back to the WIP with spins stating, 'made changes in digital edit tool'
If a customer approves a suggested setup for an order on h6 what do you do?
add spins that they approve the suggested setup, send back to wip. Have H6 released by member of leadership.
how do you cancel a vendor order?
check with the vendor to make sure it can still be canceled. Fill out the PO Cancellation form.
If the customer sends you a file that has the Nike Swoosh above the words "Just Don't Do it" and they want that printed on the pen what position should you choose in the logo line?
Logo only. Everything is already included in the file.
how do you reactivate a deactivated account?
F6 (CM10) then press F13 to reactivate
What Status code should be used in a CSSTECH when speaking with a customer or leaving a message/email for a customer about an out of stock order?
P
Proof Rejected Hold, go to the text screen and press F5 to view their comments, make the changes, release the PRFRJ hold, and flag for a new proof.
how do you rush a vendor order if the PO is already at the vendor?
Call the vendor, give them the PO number and find out if the date can be met and when it would need to ship by. Find out if there are any special charges or email addresses we need to get info to. Add comments and change the dates in alliance. Fill out the Changes to artwork/PO already at vendor form with all the information and who you spoke with. Leave a CSSTECH with the information and that you filled out the form.
If we are placing a re-order but the art is not in the DAM what should we do?
Check in the F drive. Save the art to our artwork folder. Re-upload the art.