Verification
If a ______ end-user claims to have more access than allowed, or needs authorization, attempt to reach at least 2 of their AOP/TCM for authorization. CSP 830240
End User
The _____ process allows you to apply credits and debits to accounts through Clarify csp 612973
Adjustment
After the customer ______ is performed the line becomes upgrade eligible csp592674
payoff
Helps your customer choose the right plan by filling in ______ _______ csp280375
Data calculator
You ______policy even when names of high-level officers are mentioned csp 767469
Policy
Callers can give the account name that closely ______ the FAN/BAN csp830240
Mirrors
____ is after accepting the call, clarify provides the information to identify or verify the caller csp 102320
VID
In the card information section click the ____ ______ ______ to securely handle a customers credit/debit card information in real time over the phone. Csp515390
AT&T Payment Link
______ ______ _____ assemble various plan types together in one scenario, to give multi-plan quote. Csp 280375
Business Sales Tool
You_____ the account for any suspected privacy breach csp767469
Note
If the caller not provide all 3 the caller is _______ csp 830250
Unverified
Create _____ when you cannot resolve customer issues require review from another department csp 102320
Cases
From what screen do you start at to go change, add, delete an authorized user csp521700
Customer Summary Screen
Tool compares Directv to other local competitors in a customer’s area by their zip code csp280375
CIC (Competitive Info Center)
The CPNI includes account balance, ___ ____, features, minutes, rate plan.
Csp 129445
Call detail
_____ ______ callers who need to make changes to multiple Bans will need to provide their pin each time a new ban is accessed csp 830723
Pin-Verified
____ _____ are a list of actions that can be performed during the call interaction and are located in the interaction toolbox. csp 102320
Quick Action
To add or change an email address, what link to you click from the customer Summary page for CSP 521700
Primary Email link
View featured _______ on homepage, see the full searchable list on the ______ tab, and apply popular _______ to a quote csp 280375
Promotion
______ _______ is completed at the BAN Level
Permanent Consent
Ask the caller to provide csp 830250
1.
2.
3.
Wireless Number
Caller’s Full Name
Account Name
Clarify enables you to
1. VID 2. Understand
3. ________ 4. _____
5. End 6. Follow Up
Csp 102320
Diagnose. Resolve
______ _______ the Veterans Benefit Act of 2010 ensures that a wireless customer who is deployed for ______ days or more to a destination that is outside the footprint of their wireless carrier can _____ the wireless service without being charged and early termination fee csp515342
Military Cancellations, 90, cancel
______ compares smartphones installment plans side by side to help a customer see the difference in monthly payment amounts, upgrades, and pay-off dates. Csp 280375
AT&T installment Calculator
You call ______ _______ at 888.871.2622 to report suspicious behavior and order information. Csp 767469
Asset Protection