General
Customer/ Client verified for continued service call
What is the log code for payment issue
PAYISS
ADTISS is used when
Auto draft issue
When asking about any fees
POINQ is used when
Payoff inquiry
What is the Log Code for General Inquiry/ Unauthorized 3rd Party
GENINQ
General inquiry about payment
PAYINQ
When setting up of auto draft or speaking about auto daft
ADTINQ
Log Code for special loan inquiry
SPLINQ
Call having be transferred to insurance center
INSXFR
When would you use ADDTEL
When you give borrow an address, Fax, Phone, Email/ can also be used when updating customer contact info on loan
What is the log code for Billing questions
STMINQ
when asking about any fees
Having to transfer the call because of escrow
ESCXFR
Asked to have payoff documents to be sent
PODOCS
Log code for - Inquired how to Refinance/ Referred to Lender
REFI
BALINQ is use when a borrow
Inquiry about the balance of the loan (unpaid prin. balance, amt due for monthly pmt)
When taking a one time payment of any kind
Trans call to collections
Questions about PMI
PMIINQ
What is the Log Code VOIAST used
When you need an Interpreter Language Assistance (Voiance)
ESCXFR is used for
having to transfer the call because of escrow
FEEWAV
When waving any fees on the acct
When giving loan # or they asked about it
LOANNO
When getting assists
ASTREQ