Marketing/EComm
Loyalty Members spend how much more (%) on average that non-Loyalty Members?
2.5%
What are the 3 scorecard metrics that are weighed when calculating the SM Bonus?
Sales
OI
OSAT
When should you set up your Hiring Table for Peak Season?
Now
This OP speaks about Shrink Highway walks Dealing with potential shoplifters.
What is the base of the pyramid and is the most important process to insure inventory accuracy in our stores.
Truck Process
What is the SLA expectation to pick a BOPIS order?
Wat is the SLA expectation to deliver a Curbside Order?
2hours
5 Minutes
Which dept in the store drives the most GM$ and should be running flawlessly at all times.
Custom Framing
50%
What is a Quick Change Scam.
VOC-OSAT
What percent of our Marketing budget are we spending on Digital Advertising this year?
(30% in 2019)
What is the best way to DRIVE SALES utilizing the empty box program.
Check the empty boxes daily to ensure they are out.
What is the report called that you can see the Candidates Workday and assess their progress to onboarding.
Pipeline Report
There is no such thing as this kind of tender when purchasing anything including Gift Cards
What are the two reasons TM's do not perform with excellence?
Can't do
Don't want to
What is the most critical thing a store team can do to drive marketing in their store.
What is our Company planned Margin Rate for the Second half of the year?
53.9%
Where is the best place to find information on Seasonal Staffing for Michaels.
Seasonal Staffing Tool kit on MIK HUB
Who is the Customer only.
How much more does a Customer Spend when offered assistance?
$6
How many BOPIS orders has the stores filled in 2021 so far?
How much business is planned for D111 do in 2021?
62.3M
Name the processes and that are more important the staffing a quality team for your store?
There are none.
One hour after closing and 2 hours prior to opening must this be done.
What will be the key to success for the remainder of the year?
Hiring and staffing on strong team.