SalesForce
Amadeus
Egencia Online
100

What do wen need to do to avoid simultaneous handling of a case?

Assign to Me

100

How do we send a proposal via mail?

OFN/PR1-EML-Mail Address

100

Name the tool issuing invoices.

Navision

200

Name the tool to assist you with step-by-step guidance to process actions in SalesForce

Walk Me Through

200

How do we manually create a past date pricing on a partially flown PNR?

FQP

200

Name the box where we can apply for online fee on the Legacy Checkout Page

Internal Comments regarding Invoicing

300

What is the Promise/Slogan of Salesforce?

Know Me, Remember Me, Get it Right First Time

300

What addition do we put into our FXD command to get recommendations displayed up to a certain price?

/PB(Amount)

300

What type of fee is getting charged for paid seats on a LCC booking?

Billback Fee

400

What case status will be displayed when you have send a mail to a supplier

Waiting for Response

400

How can we forward an EMD to a client via mail?

EMR/EPR-EML-Mail Address

400

Which four features on Tool Tab are visible for all users?

Help Centre

Egencia Travel Advisor

Customer Invoice Care

My Invoices

500

Where can we find the features Send/Reply Email, Comment, New Task, Log Call, Close Case, On Hold?

Activity/Communication Tab

500

Which command do we type inn to display a list of airlines having implemented fare families?

FQNAFF/CXR

500

If set up in the company, who needs to give permission to travel to high risk destinations

Security Approver

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