Preferred Partner
This is the guaranteed late check out for FHR guests
What is 4 PM?
This type of sales call became very popular in 2020 due to the pandemic.
What is the Zoom or Virtual sales call?
What does PR stand for?
What is Public Relations?
When a group reserves the entire resort for their attendees, what is this called?
What is a buyout?
In 2021, what are the 2 main changes to the Preferred Partner amenity program?
What is a credit is now tiered by room type and the credit is now a resort credit (before it was only Spa and Golf)
NYWSO and LAWSO are abbreviations for these
New York and Los Angeles Worldwide Sales Offices
This is the highly requested activity that puts guests sense of taste to the test.
What is the rum and chocolate tasting?
This is the largest space for groups.
What is the Event Pavilion?
FHR produced how much revenue in 2019?
$4M (2,753 room nights)
RFP is the abbreviation for this.
What is a Request for Proposal?
When a group requests that guest luggage is to be picked up from each room at scheduled times prior to check out, what are they referring to?
What is a bag pull?
This is a popular term to refer to the highest producer group accounts with Four Seasons.
What is a Strategic Partner?
This was our top producing PP agency for revenue in 2019.
Sales managers record their sales activity in "GSC"
What is Golden Sales & Catering?
What important Four Seasons event has been held twice at our resort?
What is the Incentive Planner Summit (IPS)?
This is the biggest account for Four Seasons in group.
What is Maritz?