EMH Bi
Referral Source for Tandem is ALWAYS Internal?
True or False
False
In what month did we launch the consent module?
Tandem (then CIT) launched in January 2021
CSQ is ONLY completed for under 12?
True OR False
False - CSQ is completed by all clients where possible
Tandem staff will use whatever password they choose when sending PDF's to input.....
ONLY password for all to sue is:
afterhours
What 3 languages will some of our marketing materials be translated to?
French
Spanish
Arabic
When opening a Tandem Program History do I always click Bi Intake?
YES
We use the consent method drop down to identify the following....??
Implied, written, verbal, Other, Written - Vanier consent
I only have to add the date to forms submitted for inputting?
ALWAYS add - EMH#, date, and your name
typically the 10AM staff will check and process all the afterhours logs from iCarol
The 8 AM staff will begin (where time allows) to organize the shift - when the 9AM staff log in/arrive - they plan collectively who will take care of what pieces.
Every Monday we receive mailbots - what are they for?
Reminders that a client is:
-open with no contact past length of time allowed
-open contact or not - too long
Is Bi consent to share ONLY clicked for Tandem crisis calls?
Bi consent to share is clicked for ALL Program History forms - this is for gathering data for larger service planning and needs identifying
For Tandem - what form do we click to demonstrate consent?
Tandem Program - Service Specific Consent
GAINSS is always filled out by Vanier reception
GAINSS is completed within CMHA registration process
At the beginning of the day AND at the end we should be checking to ensure the calls are unforwarded and forwarded to Spectrum Communictaions.
UMMMMM - Reach Out - and yes check at both beginning and end of days
Before any/all virtual session what should be sent?
-pre session document sent
-link sent
Client discharge Reason is Always Service delivered?
YES
For ALL calls we are to access consent for what?
Name 3 things that should be covered
Cell phones do not guarantee confidentiality
All conversation are document in an electronic data base
Privacy statement with exceptions of risk/harm to your child
Email privacy insights
When a written consent will need signing
ASQ 48 months is completed by parents for their 3 year old child
ASQ 48 months is completed by parents for their 2 year old child
When inputting iCarol afterhours call form information to EMH - never assign a Tandem worker to the Program History
ALWAYS assign workers - IF no follow up - person inputting is assigned IF follow up - person doing follow up is assigned
What is our annual Tandem work plan and how often is it updated?
a workplan outlining 1-3 team goals for the fiscal year
review a couple time annually
We have 2 standardized questions to be asked at end of each interaction
Did you get what you hoped for?
Did you feel respected and heard?
Substitute decision makers are identified in what situations?
Foster parent, CAS involved - these are easily added by clicking the green + sign which takes you to the client address book to choose from
Wylder Inventory is a toll used to measure what?
Wylder Inventory is used to access feedback from our community, stakeholders, partners
Currently in EMH - there are 2 Contact Case Note types to choose for afterhours inputting........
ONLY 1
What is - Afterhours Note
Documentation Practices - there are 4 things documented under Crisis.......
QR
ED referrals
Crisis calls
Afterhours calls