Key Terms
Icons
User Interface
What is Case EBS
Case Screen Overview
100
System used to handle cases
What is Case EBS?
100
Clicking this icon deletes the item next to it.
What is the Trashcan icon?
100
This area displays options to view My Teams, Tags, Following, and Recents.
What is the Dashboard?
100
Case EBS is sometimes referred to as this.
What is CMOD?
100
This part of the case screen shows all primary and secondary tasks.
What are Case Assignments?
200
A request sent to another location or area for assistance in resolving a case. Known as a secondary in CERPS.
What is a Task?
200
This icon indicates that a field is mandatory.
What is an Asterisk?
200
These sections at the top of the screen allow for easy navigation.
What are tabs?
200
What development methodology is used to develop Case EBS?
What is Agile?
200
Where all of the actions of a case can be found on a Case screen.
What is the Audit Trail?
300
When a case is closed.
What is Resolved?
300
These icons expand sections when clicked.
What are Expansion arrows?
300
You can also view Tabs in this drop-down menu.
What is the Dashboard drop-down menu?
300
What is one system currently used that Case EBS will replace?
What is CERPS?
300
You can filter, sort, and this activity when reviewing the Case Audit section.
What is Search?
400
The unique number used to identify a shipment. Called an Airway Bill in CERPS.
What is a Tracking Number?
400
Check this box to select all cases displayed below it.
What is Select All?
400
Displayed in red, these items will show when information is incorrect or an action is required to continue.
What are Error Messages?
400
This should be entered as a keyword search to access Case EBS from the FedEx company homepage.
What is CEBS?
400
This button found in the top right corner of the screen allows you to access additional tools for case management.
What is the Actions button?
500
Packages past commit that are not yet delivered and are considered missing or lost. Called a Tracer in CERPS.
What is a Delivery Issue?
500
These smart boxes populate options based on your typing.
What are Dynamic Boxes?
500
This menu at the top of the screen will launch screen options, such as the Dashboard, My Teams, or Tags.
What is the Launch Menu?
500
This should be entered as a keyword search to access the Case EBS training environment from the FedEx company homepage.
What is CEBS-L6?
500
This section is where callbacks are logged.
The call log section?