Say What?
Hello, you have reached the phone of Mary with Ireland Home Based Services.
What is voicemail?
A compiled list of all things that a parent should have started or completed then checked off to show progress
What is the HBC checklist?
According to DCS standards, all levels should have -this-, a way of everyone knowing what will happen over the course of services.
What is a treatment plan?
What is 800-800-5556?
What is Field Staff Practice Guide?
A method to communicate with team members, customers and clients -considered professional and appropriate
What is email
Should remain on your person, while working, to identify you and get you into places
What is IHBS ID and swipe card
All referrals should be opened in this amount of time
What is 48 hours?
Team members who are working after 5 pm during the week and all day on the weekends can call , this, when they have an emergency but not "just a question".
What is Batphone?
When working with clients it is best to identify where they are in this so we are best able adjust our approach.
What are the stages of change?
Listening for information, listening to understand, listening for enjoyment and listening to learn
What is active listening?
Accoring to the FSPG, we are observers and not investigators. These are things we should never take, for any reason.
What are pictures?
This should not happen during school hours, is 30 minutes for 10 and under, 1 hour for 11-13 and 2 hours for 14 and up plus needs a WRAT.
What is a Tutoring level?
What is a collaborative email?
Type of cute small animations that should never be in text messages to clients or customers
What are emojis or GIFS
Creating, this, of the session or the visit helps the court, DCS and clients prove what is really going on. Its best, if done in session.
What is a case note?
This should happen each week to ensure Family Case Managers remain the loop.
What is a weekly consult?
When team members have questions about, this, they should send an email to the specific department or ask their Team Leader.
What is anything? or What is everything?
These help families to learn how to best stay safe and providers the opportunity to talk about specific safety issues.
What are basic curriculum?
Maintaining, these, will help the client trust that we are trained, educated and ready to help! Also, these let DCS know that they can trust us to do a great job!
professional boundaries
This format is the best format when making plans with families so that they are time bound and realistic.
What are S.M.A.R.T?
When in doubt...team members should do this.
What is call team lead? or What is "Shout it out!"
Designed to help families increase their resilience, strength and success in services as well as to help in providers identify what is missing or needed for the family.
What are Protective Factors?