Billing
What does FAN stand for
Foundation Account Number
What are the new plans called? What are they?
Unlimited Your Way (UYW). Unlimited Elite, Extra, Starter and 4GB
What is COBC?
Code of Business Conduct
What do you do if an authorized user doesn't know the passcode?
Need the acct holder to reset.
What are our names?
Ana, Mike, Bridget, and Keri
Where can we send a bill to a customer?
Customer Snapshot
Do all lines have to be on the same version of UYW?
No, lines can choose what plan they want for each line.
What is CPNI?
Customer Proprietary Network Information
When working from home how can you look up an account?
Ban, phone number, and first & last name
Who are we?
Bam Bam
Why do you cancel a line end of billing cycle?
AT&T charges full month
False: only Unlimited Elite
What is SPI?
Sensitive Personal Information
What if a customer calls with a non- att phone number?
create non - att contact
What does AT&T stand for (internally)?
At This Time
What places can you see a bill?
Telegence, Opus, My ATT Zone
Which UYW plans have access to hotspot?
Unlimited Elite and Extra
What is clean desk policy?
no electronics, no saving spi
How do you transfer ?
CTI
Who is our Director?
Michael P.
Loyalty activation fee and regular fee?
Loyalty is $45
Regular is $30
Can tablets be a hotspots?
No, Tablets, cameras and wearables mirror Starter plan features. Mi-Fi and WHP have standalone plan terms when added to an Unlimited Your Way account.
Where should you write your notes?
dry erase board
What is the clarify needs article?
*351023
What is out department? (full name)
Advanced Technical Support or Mobility Tech Support