DISCOUNT PLANS
This Discount plan has a 45 day cycle, covers two regions and is $1.40 per trip
What is the Baltimore region discount plan/MDTACMT?
Cust ver acct phn#Acct#Addy
Cust req acct bal
prov acct bal $32.75
Cust inq abt disc plns
inf cust abt I-95 xprss & MDTACMT
Customer verified account phone number, account number and address. Customer requested account balance. provided account balance $32.75. Customer inquired about discount plans. Informed customer about I-95 Express and MDTACMT
IF THE PRIMARY ACCOUNT HOLDER IS DECEASED, ADVISE THE CALLER THAT THEY MUST PRESENT A COPY OF THE ____ OR _______.
WHAT IS LETTER OF ADMINISTRATION/DEATH CERTIFICATE?
A TRANSACTION THAT OCCURS WHEN THE TRANSPONDER READ CORRECTLY AND THE TOLL IS DEDUCTED AND POSTED FROM THE PRE-PAID ACCOUNT BALANCE
WHAT IS A ETOL/ELECTRONIC TOLL?
WHEN A CUSTOMER RECEIVES AN NOTD THEY WILL HAVE ___ DAYS TO PAY OR CONTEST.
WHAT IS 30 DAYS?
This Discount plan has a 45 day cycle, includes 25 trips and is $1.40 per trip.
What is the Bay Bridge discount plan/MDTAWPL?
CLLR INQ ABT ACCT BAL
ADVSD TO HV ACCT HLDR INQ ABT BAL
CLLR REQ TO MAKE PYMNT W/VISA 4568
ADVSD AVAIL 2 IN MD 48 OUT OF MD
CALLER INQUIRED ABOUT ACCOUNT BALANCE
ADVISED CALLER TO HAVE ACCOUNT HOLDER INQUIRE ABOUT ACCOUNT INFO
CALLER MADE PAYMENT WITH VISA ENDING IN 4568
ADVISED FUNDS AVAILABLE IN 2 HOURS IN MARYLAND AND 48 HOURS OUTSIDE OF MARYLAND.
AN ACCOUNT CANNOT BE CLOSED IF
THERE IS A NEGATIVE BALANCE ON THE ACCOUNT
A TRANSACTION THAT OCCURS WHEN THE CUSTOMER GOES THROUGH THE LANE, BUT THEIR TRANSPONDER DOES NOT READ.
WHAT IS AN ITOL/IMAGE TOLL?
WHAT IS $1000?
This Discount plan is $2 per trip, has a 45 day cycle and is $1.40 per trip.
What is mdtabbs/Bay bridge shoppers?
CUS VER ACCT
PROV ACCT BAL $98.00
REQ TO +RNTL TO ACCT +LP 4S5684 AS TEMP
4/14/21-4/21/21
CUSTOMER VERIFIED ACCOUNT
PROVIDED ACCOUNT BALANCE $98.00
REQESTED TO ADD RENTAL TO ACCOUNT
LICENSE PLATE 4S5684 FROM 4/14/21-4/21/21
AN ACCOUNT WILL SHOW PENDING FOR ____ DAYS BEFORE ACCOUNT CLOSURE
A TRANSACTION THAT OCCURS WHEN A CUSTOMER IS CHARGED A HIGHER NUMBER OF AXLES.
WHAT IS A VTOL/CLASS MISMATCH?
ALL TRANSACTIONS AT MVA AND CCU TAKE _____TO REMOVE A MVA FLAG AND RELEASE FROM CCU.
WHAT IS 3-5 BUSINESS DAYS?
This discount plan is $2.10 per trip, has a 45 day cycle and 25 trips.
What is the Nice bridge discount plan/MDTAHWN?
CUST INQ ABT VTOL
MAILING # T081308288815
RAN LP/DL
HAS A MD EZPASS BUT DID NOT COVER COST OF TOLLS
ADVSD LP NOT REG TO ACCT @ TIME OF TRAVEL
CUST DECL PAYMENT/ADD LP
CUSTOMER INQUIRED ABOUT VTOL
MAILING # T081308288815
RAN LICENSE PLATE/DL
HAS A MD EZPASS BUT DID NOT COVER COST OF TOLLS
ADVSD LP NOT REG TO ACCT @ TIME OF TRAVEL
CUSTOMER DECLINED TO MAKE A PAYMENT/ADD VEHICLE
CUSTOMER WILL RECIEVE COMMUNICATION THAT THE ACCOUNT HAS CLOSED VIA.
WHAT IS EMAIL?
WHEN A VEHICLE GOES THROUGH A TOLL-COLLECTION FACILITY IN MARYLAND WITHOUT PAYING.
WHAT IS A VIDEO TOLL TRANSACTION?
CCU
These conditions will be met for the transactions to enter the CCU process if the license plate is a non-Maryland plate.
*THERE ARE THREE CONDITIONS
*IT IS NOT PAID 1 CALENDAR DAY AFTER CITATION DUE DATE
*THE TRANSACTION DOES NOT HAVE A COURT STATUS OR HAVE A OR HAS A COURT STATUS OF GUILTY OR FTA
*ONCE ACCOUNT IS WITH CCU CUSTOMER MUST NOW CONTACT CCU FOR PAYMENT
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This discount plan is $45 in total at account opening, renews automatically 30 days prior to the expiration date with credit card on file.
What is Choice B/TJHB?
CUST INQ ABT VTOL
MAILING #T081308287815
RAN LP/DL
CUST REQ WAIVER ADVSD ALREADY RCVD CAN APPLY FOR 2ND WAIVER ONLINE IF MEETS CRITERIA
CUSTOMER INQUIRED ABOUT VTOL
MAILING #T081308287815
RAN LP/DL
CUSTOMER REQUESTEDA WAIVER ADVISED ALREADY RECIEVED CAN APPLY FOR 2ND WAIVER ONLINE IF MEETS CRITERIA
CSR MUST VERIFY THAT THE CUSTOMER REQUESTING THE CLOSURE IS A _________ ON THE ACCOUNT.
WHAT IS AN AUTHORIZED CONTACT?
THIS METHOD ALLOWS TOLLS TO BE AUTOMATICALLY BILLED TO CREDIT CARDS AT THE SAME RATE AS CASH TOLL RATES FOR ALL FACILITIES.
WHAT IS PAY BY PLATE?
WHEN A CUSTOMER IS AT THE MVAS STEP IN THE ESCALATION PROCESS THEY HAVE __ DAYS TO PAY
WHAT IS 15 DAYS?