Mobile
This plan offers 30 GB of LTE Data.
What is Unlimited Plus?
Pricing structure for internet only upgrading to a triple play on a transfer.
What is acquisition?
The four numbers printed on a statement.
What is security code?
Spectrum Internet standalone retail rate (including WiFi).
What is $79.99?
It only cost $19.99 and there is no BTS charge.
What is TV Essentials?
In addition to trade in offer, you can receive a discount on the MSRP.
What is Samsung Galaxy 21 Ultra 5G, Samsung Galaxy S21 5G, Samsung Galaxy 21+ 5G, Samsung Galaxy Note20 Ultra 5G, Samsung Galaxy S20 FE 5G UW, Galaxy Note20 5G, LG Q70?
This needs to match on a transfer.
What is disco date and connect date?
This caller can be provided with the following: total, current, delinquent, minimum payment due, payment due date, last payment received, and pending payments
What is a Verified Caller?
TV Gold Standard Rate (service) in Hawai'i.
What is $124.49?
The trade in process found on spectrummobile.com
What is
To receive a trade-in credit, Assurant needs to receive the old device within 21 days from when you ordered the new device
Final trade-in value is determined after device is received.
This value will be applied as a credit prorated incrementally for the duration of the Device Payment Plan or as a one-time credit applied against any device payment made in full?
Error code: Phone Only A/O Validation.
What is
- S No HSD
or
- d3ph-Nohsd?
Personal information that you should NEVER provide to customer. Provide at least five and Copilot article.
What is? GEN4067
Employee Personal Information (Your personal or that of any other Spectrum employee)
Supervisor or Leader's Personal Information (Your direct supervisor or any other Spectrum leader)
The rate for Epix.
What is $5.99?
BTS charge for stream.
What is $12.95?
ARM strategy for "I've been with my current provider for 15 years."
What is
A: That's amazing that you are so loyal
R: I heard you loud and clear when you said your monthly expenses were getting too high
M: What do you love about your current provider that justifies you paying more?
To find the accurate Sys Prin for a transfer.
What is Location (House icon) on CSG?
List of things to NEVER provide and can only verify. Provide at least three and Copilot article number.
What is account holder's name, service address, telephone numbers, email passwords, authentication level information, bill to address, DOB, payment details, pin, security codes, Spectrum account numbers, email addresses, IP and address? GEN4067
The self install Gig install activation charge.
What is $199.99?
Stream packages that have optional receivers.
What is Lifestyle, TV Stream, and TV Choice?
Error: "We ran into technical difficulties." Provide at least three errors and Copilot article.
What is an item is not in stock, a payment made in the past 24 hours has not posted, the customer is using an invalid credit card, the customer has not provided a valid email address, the Zendesk interaction took longer than 30 minutes, this is a cancelled order, or the customer has a "credit profile" freeze in place? HOW5758
Chad's sales tactic.
What is pitch 3P, overcome objection and try to close 3P again (defend 1st offer), drop to 2P offer, overcome objection and try to close 2P again, add single play they called in for?
The last resort to verify a customer. Provide Copilot article number.
What is an outbound call to primary number listed on file or Spectrum voice number? GEN4067
Basic TV Rate for Kaua'i
What is $18.49?
The pricing structure of internet when bundled with stream.
What is standalone (retail or acquisition) internet rate?