Billing & Authorization
How many days until an authorization expires with "stocked items" for Visa, MasterCard, Discover/Diners, & American Express?
7 days
This is the preferred place to process a cash count. Who should be there?
What is the conference room and ensure that the client is with you?
When processing a check transaction I can use this to process the order.
What is the fixed POS?
Maximum amount that can be loaded per gift card.
For upfront payments with a credit card, where do you put special instructions related to processing an Upfront Payment. Example:"Process $25,000 on Visa ending in 1234 and $40,000 on MasterCard ending in 5678"
look the order up in Concierge and add to the Order Notes.
How many days for an authorization to expire on an RH Credit Card for "stocked items"?
10 days
I should use this for any cash domination over $50.
What is a counterfeit pen?
This type of check does not require approval through Certegy.
What is a cashier's check?
Without this a gift card or complimentary credit can not be redeemed.
What is a Pin number?
Upon submission, how long can it take for a wire transfer to be completed?
How much will we authorize for SPO items shipping from a Domestic Vendor, with the exception of fox marble and American leather?
The full amount upfront, prior to the item dropping into production. The reason for this is simply because the items are produced and shipped within a shorter time-frame. Once the authorization has been obtained, only the pre-bill amount will be charged and the authorization for the remaining balance will fall off and expire and will not be charged until the item has been received into our DC.
At this dollar level I should call a leader for a double count of the cash.
What is $5,000?
When purchasing a gift card with a check what is the maximum amount the transaction can be?
What is $2,000?
Maximum dollar amount of gift cards that can be ordered through Concierge
What is $10,000
When can we actually place an order with a wire transfer?
The order will be placed once the wire transfer has been received.
How much will we authorize for SPO items from an international vendor?
We will only authorize the pre-bill amount upfront. Once production is complete and the item is received within our warehouse, we will then reach out as normal for the authorization of the remaining balance.
At this dollar threshold we need to fill out a IRS 8300 form.
What is $10,000 in one or related transactions?
What dollar amount of Personal and business checks are not processed through Certegy?
What is $65K and above
A client is not present, but would like to purchase a gift card over the phone.
What is Place an order through Concierge.
What information does the client need to place a wire transfer?
Wire transfer form along with a project estimate
How long for Mastercard and Visa authorizations to expire on SPO authorizations?
Mastercard and Visa authorizations will expire after 28 days to prevent unconfirmed deposits.
What other scenario is an 8300 form required?
When a client pays in a series of related cash transactions, multiple sales occurring within a 24-hour period or any collection of transactions beyond a 24-hour period where the sum of cash exceeds $10,000 but is executed in separate transactions
How would you process a check over $65,000?
These expire 6 months after their date of issuance.
What is a complimentary credit?
Who will actually process the order once a wire transfer is received?
Accommodations team