Tiers
4 star customer:
I can give you a one time $40 credit to help out with your price this month. It will appear on your account in 48 hours.
Tier 2 - credits outside business rules
Tier 1 - disclosures
The account your calling for is at 123 Roseland ave in Roseland NJ?
Tier 1 - giving out customers personal information
I know it frustrating you cant watch your Braves games on Fox Sports Southeast but don't worry we might have the channel again soon.
Tier 3 - Channel Removal/Takedown Talking points verbatim
Your preferred customer offer will be $99.99 with your programming, equipment and taxes for 2 years. Guaranteed!
Tier 2 - misinformation
PCO and PL only guarantees core programming for 2 years
CWC - savings guarantee for 1 year no price protection