Training
What are the 3 p's
Prepared, Punctual, Present
How quickly should a client be greated when coming into Spurling
3-5 seconds
After a Stratagy session is completed what is the next most important step?
Schedule next appointment
What are our uniques
Coaching, accountability, community
Where would you find information about login and passwords?
Misc Remiders Doc
What is 5/3/1?
5 TouchPoints, Use Their Name 3 Times, 1 WOW Moment
What do the names on the whitboard in the coach's office indicate?
Client has not been in the past week
If a new client shows early for their success session the coach that greats them should do what?
Bring them to the table and engage in small talk.
What is our target market tagline
fitness after 40
At minimum how many sessions a month do we want clients to hit?
10
Where would you look for a clients injuries
yellow alert in mindbody
Where should you be waiting for an in-person client meeting
At the frong desk
What must a walk in leave with?
black folder
Why is it important to use a worksheet for the 90 day game plan?
By filling out their own worksheet they are more engaged in the process and more likely to follow through with their plan.
When is next month coaching and session Schedule finalized?
The 10th of the month
Where do stratagy session goals and notes live?
under the goals in naamly
When talking to a walkin or a phone call inquiring about Spurling what are the two things a team member must do?
Ask questions and listen
Once a client cancelle how often do we check in with them?
every 6 months
How many core values do we have and what are they?
6:
Integrity Authenticity Play Kindness Curiosity Humility
What is the voicemail login
*98 1232#
Why does a client 90 Day game plan sheet live and what are their options if they want to meet more frequently?
text to naamly. Accountability checking or nutrition coaching
If a Success session no shows or cancels what is the follow up process
call next day and every other day till they are no longer interested.
When does the next months programing need to be done?
End of the third week of the current month
What is our BHAG for 2030?
Mission 1000
When closing the fasility on a normal week night, how many garbage cans need to be checked?
9