Table Settings
What side does the drink glass go on?
right
Why is making a good first impression important? 2 reasons
Helps to set the tone for the experience, helps the guest feel comfortable, helps the guest forgive minor mistakes
What is the job of a server? Name at least 3
guest orders, comfort, communicating to kitchen, delivering food and drink
Which type of tea gained popularity due to the use of clipper ships for transportation?
Green tea
What are the three most common roasts of coffee?
light, medium and dark
What side does the fork go on?
left
Why is the cleanliness of a business and a server important? give two reasons
bathrooms and establishment
Server - sanitation/ health, guest comfort ,return customers
What does FOH mean?
Front of House
what is the name for both the tool and action for when you press the coffee grains in to the puck for the esspresso machine?
Tamp
Which roast contains the most caffeine?
light
What side does the knife go on?
Right
Describe the types of customers that may have special needs
handicapped, elderly, families, pregnant, food allergies
What is the job of a hostess/ host?
reservations, seating guests, phone, menus, flow of service
What is the difference between Iced Coffee and Cold Brew coffee
Iced coffee is regular coffee brewed hot and chilled.
Cold brew is never exposed to heat and brewed for 12 hrs+, cold brew is much stronger
name three ways to brew coffee
coffee machine , espresso machine, chemex, french press, drip, pour over, percolator
What side does the spoon go on?
Right
Name two ways to check for a guest’s satisfaction?
Check directly with the guest at the time of dining, check online review, comment cards…
Give an example of how you would greet a table:
open ended
What are the four types of service that we learned about?
American, French, English, Russian
is the coffee bean a bean or a seed?
seed
What side does the napkin go on?
left
What four items will make up your FOH uniform?
bistro apron, pen/pencil, chef jacket, guest check book
How do you position your body when serving and clearing plates?
open to the guest
hand furthest from guest
serve left clear right
name the type of service where Food is served already on the plate- plated by the chefs in the kitchen all on one plate
What are the characteristics of American style service?
What color should a coffee berry be when it is ripe?
red