Hardware
What would cause a backup battery to beep?
List 2 Reasons
Dead Battery
Bad Connections
Connectors not connected
"Cannot update AnyConnect VPN Profile because the client services port is not enabled on the secure gateway. A VPN connection cannot be established"
Switch the drop down from VPN IPsec to SSL to update the VPN.
What defines a good troubleshooter?
How fast they can Identify the problem, not how fast they can fix it.
What type of network cabling do we use in the facility?
Name 2
Cat 5e
Cat 6
Fiber
What would cause a printer to print random characters?
Wrong Driver installed
How and why would you run outlook in safe mode?
To troubleshoot issues (remove add ons, disable rules, etc)
outlook.exe /safe
If you have an end user at home who is having trouble with internet, obviously we dont have a direct and closer server for them to test. Name one troubleshooting option you have.
Ping Internet Website
Try different computer
Have them bring in the computers to test direct server (last resort)
To allow for network sharing, we must set what on a printer?
IP Address
How do you know if Ram is not seated correctly? (2)
Beep codes
Failure to Boot
How would you fix a device that allows you to ping the IP address, but not its given name?
Flush and renew dns
What are the 3 elements of verbal troubleshooting?
Location
Number
Adjective
What kind of scan do we run, when a users device is possibly compromised?
AD Hoc Scan
You get a call that an employee tries to print and they are missing characters or their computer blue screens. How do you fix it?
Roll back an update or install the latest one.
A CSR calls and states that their Avaya App will not work on their phone. You open up IP Manager to investigate and find something is missing - you make this missing change to resolve the issue. What change did you make?
Assigned them the correct license
What does logical deduction do?
Reduces the amount of suspect components left.
What is the difference in phishing and vishing?
Phishing - typically through email and trying to personal get information.
Vishing - Voice Phishing - getting personal information through the phone.
What happens if you delete drivers for the mice and keyboards?
You will get locked out until the next reboot.
How do you fix the ticketing system when it breaks?
Open up Helpdesk email in the online portal.
Move the open and stuck email to "To Do"
What are the 4 troubleshooting/Isolation methods?
1. Simplify Method
2. Shorten Method
3. Compare Method
4. Error for Error Method
Name the commands involved in flushing DNS.
ipconfig /flushdns
ipconfig /release
ipconfig /registerdns
ipconfig /renew