A
Provide 3 usual worklog types used in SDP
(Select all that applies)
Investigation, First Response and Knowledge Found
3 Communication Methods of Ingenico Terminals
(Select all that applies)
IP, PSTN and GPRS
Are we using UPS as a Courier in Terminal Replacement?
False
what tab in TMS can we find the RMA # to check the delivery status?
Record Notes
What are the 2 types of IP Connections that our Merchants use?
Static and Dynamic
What Courier do we use in sending Non-returnables?
Royal Mail
Any call with searchable MID / TID on TMS or GEMS but cannot be located on SDP still requires a ticket using which template?
MID/TID not recognized Template
How to properly turn off an ICT 250 Terminal?
Removing and reconnecting PSU cable
When Installing a terminal, What do we need to enter if the Merchant has 15-digit long MID number?
Only use the last 9 digit Terminal
How to properly turn off a Move3500 and Move5000 terminal?
Remove from the base - Press and Hold the Yellow key and dot comma key
Is Frozen Display issue can be found under Comms Troubleshooting?
False
What Category does “Security Error” fall under?
Comms at Host
When keeping tickets open, what are three important details that cannot be left blank for Call Ownership and Monitoring purposes?
Next Action, Current Status and Next Action Due Date
What is the default password for TMS terminals?
01483
What is the default password for GEMS terminals?
0000
What is the connectivity of IWL 258
WiFi
what are the 2 software of Ingenico Terminals
Telium and Tetra
In GEMS replacement process how can we find the Courier REF ID ?
Replacement History
Print Release
In Menu Structure, how can we Reset the Terminal?
by using F31