Account Information
The best ways to search for a customers account
True or False?
We only request return labels for orders over $99
True.
*Orders $99 or less do not need to be returned for refund.
True of False?
The customer can still receive a full refund after accepting a single bottle refund save.
FALSE.
In the confirmation they waive their rights to the MBG and any future refunds on the same order.
The 4 things we need to verify before discussing an account with a customer
The name of the person we tag to have a refund done by the billing department.
Shelby Miller
True or False?
The customer can still receive a full refund after accepting a multi bottle save.
True.
If the customer does not like the product we sent, they may still get a full refund.
True or False?
We can reset a Dr. Axe account password in shopify.
True.
The three types of orders we CAN refund ourselves
Online. Draft. Paypal.
We would off this SNS save to customer who is overstocked on product.
Delay the NSD
True or False?
We can resend a customers invoice in Shopify.
False.
*Only can be done in WooCommerce.
The three types of orders we CANNOT refund ourselves.
Dr Axe Checkout. Recharge Recurring. DRTV
We would offer this kind of save to a customer who didnt like the flavor of the single cannister Multi Collagen Protein they ordered.
Single bottle Swap
If a customer is calling in about a charge to their card and did not place an order, what would we do and advise?
Check customers account. Most likely a Subscribe N Save.
The customers has this many days after placing an order to return the product for a refund.
60 Days
We would offer this to a customer who declined the Multi Bottle Save for the order of a 6 pack Bone Broth Protein
Gift Card Save