PS aaService
What is the min. length of a contract for it to be considered RR?
At least 12 months
Ethical Behavior is Legal Behavior (T/F)
Yes! Ethical behavior keeps us on the right side of the law
What does NPS stand for?
Net Promoter Score
To accelerate customer invoicing, we can change contract/net payment terms with the customer? (T/F)
False
Is milestone based billing considered even billing? (T/F)
False. Billing occurs on schedule not deliverable
Name a gift that is always prohibited
Payments of cash, loans, bribes, and kickbacks
What scale does the NPS use?
0-10
Should we include language to auto accept the deliverable if the client is not timely in their acceptance? (Y?N)
Yes, this will help increase revenue collection efficiency
What billing system does the Golden Process use?
Zuora Billing
Name 3 of NCR's Shared Values
Integrity, Respect & teamwork, Customer dedication, Performance, Innovation, Courage
List the types of PS Transactional Surveys
Project Kickoff, Mid-Project, Post Project
For S&B/RR Contracts, when in the month should we bill?
The beginning of the month
Which process do we use if a country is non Zuora enabled?
The Interim Process
Some countries discourage, or even prohibit anonymous reporting on NCR's AlertLine (T/F)
True - anonymous reporting may not be allowed based on local laws/guidance
How do we calculate NPS?
%Promoters (9-10 scores) - %Detractors (0-6 scores)
Should we bill upon acceptance or delivery of a delivery based milestone?
Bill upon Delivery
What are the 4 rules for a contract to qualify as Recurring Revenue?
Contract term, even billing, even effort, no clawbacks/unused credits
Once a travel and expense report is submitted and approved, it is deemed accepted for purposes of NCR’s books and records and shall be considered final (T/F)
False - If a travel and expense report is found to violate NCR policy at any time, it may be rejected and both the submitter and approver may be subject to disciplinary action.
What is the Peak-End Rule?
Intense positive/negative moments, and the end of an experience, are what we remember the most
What does DSO stand for?
Days to Service Outstanding