Penelope
How many documents are in Penelope that should be completed?
4
What Core Service should the TOC be?
Compresive Transition of Care
How often is a diligent search completed?
once per week, three times per month for three months.
Who are the persons that should be on the initial call
client
sup
CC
What core service is the toc?
compressive transition of care
How often do we service Penelope clients?
Every month.
When should the brief assessment be completed?
Within 30 days. Right away if you have all the information.
How is a client removed from diligent search
You spoke to the client or seen the client.
How long do you have to contact the medical provider?
30 days
You meant with client John brown and referred him to DSS for arrears assistance. What core service is this?
referral to community and social support services
What should you be doing with a client who has CMCM Pending?
Assisting with medicaid connection
Who should be contacted when completing the TOC
Hospital
client
MCO
When do we dis-enroll a diligent search client?
After three months
What should be done on the initial call?
service
comp
CCP
You were able to speak to the client Dr. what core service is that?
Care Coordination and health promotion
Which document is completed every 6 months?
When should TOC follow-ups be completed?
30days and 60 days
How is the client placed in diligent search?
All 7 searches and a door knock are completed.
Submit name to sup.
BONUS
When do you complete the DOH 5055
New client
changes to form
changes to provider
I was able to speak with the client's friend. What core service is that?
patient and family suport
What kind of clients are in Penelope?
Client's who do not have Medicaid.
Client's who we do not accept current insurance.
Grandfathered in.
What does TOC stands for?
Transition of Care
How often should a door knock be completed?
Once per month.
How long do you have to contact a new client
2 days
I completed the client's Comp assessment with her. what core service is that?
Comprehensive care management