Who ya gonna call?
My Contact insists they should not have to quarantine and demands to speak with a supervisor.
What is the Local Health Department at 315.435.3236.
You use the _____ calling method when trying to reach a Contact for an initial interview. Define the method fully.
What is 3 calls in rapid succession, 3 times per day (morning, midday, evening) for 2 days.
9-Noon: 3x
Noon-4: 3x
4-7: 3x
You can find Mock Call videos in this Teams Channel.
What is the Training Channel under CNY/ST Mock Interviews.
CTs use this to search for a valid number.
What is CT Assist.
These are four important steps to remember when conducting an initial interview for a Contact who is seeking exemption as prior positive.
What is conduct partial interview up to symptoms, verify they are asymptomatic, verify test date, let Contact know you will call them back only if you are unable to verify prior positive.
Having issues with CommCare?
What is Concierge at 332.219.2707.
CTs can do an initial interview for ______ or ______ with Onondaga Nation, but if unable to verify, they notify supervisor for it to be reassigned to LHD.
What are vaccine or prior positive exemptions
You can find the Local Health Department (LHD) Quick Reference Guide in this Teams Channel.
What is the General Channel under Files.
When a CT is unable to find a valid number using CT Assist, they use this?
What is Lexis Nexis.
These are the three requirements for a Contact to be considered fully vaccinated.
What is:
1) They are asymptomatic
2) They received the second dose of the Moderna or Pfizer vaccines (and the doses were appropriately spaced) or a single dose of the Johnson and Johnson (Janssen) vaccine
3) Their date of exposure is greater than 2 weeks from the full vaccination date
My Contact communicates in a language other than English.
What is the Language Line at 1.844.313.1563.
Access Code: 30250
Internal Code: CT2828
Collect ID information of translator
For SU, ESF, or Lemoyne Contacts, you write _______ in the email field and ______ the quarantine order.
What is SU, ESF, or Lemoyne and do not send.
You can find the Charge Post and request Contacts in this Teams Channel.
What is the Onondaga Contact Tracers Channel.
Make sure to document this in your note when the number on file is disconnected/incorrect.
What is invalid number, any invalid message received when calling the number and requesting Lexis Nexis search.
For a Contact seeking vaccine exemption that you need to spot check, select these two options at the bottom of the record to keep it in your bucket while you verify for exemption.
What are partial completion and no when asked if verification was completed.
It's an emergency!
Onondaga County Sheriff's Department at 315.435.3044.
You call ____ times per day until _________ when calling Contacts for missed SMS follow ups.
What is 3 times per day until the end of quarantine.
You can find wellness tips and inspiration in this Teams Channel.
What is the Together We Can Channel.
Selecting this initial interview disposition prompts the team who is the answer to clue 200 in this column.
What is Invalid Phone Number.
What are date(s) of vaccination (both doses for Pfizer/Moderna, single for J&J), location of vaccination and vaccine lot numbers (two for Pfizer/Moderna, one for J&J).
My Contact is hearing impaired.
What is the Hearing Impaired Line at 1.800.662.1220.
You use the ________ method when calling school contacts. Define the method fully.
What is the 3-3-1 method.
What is 3 calls in rapid succession, 3 times per day (morning, midday, evening) for 1 day.
9-Noon: 3x
Noon-4: 3x
4-7: 3x
You can find guidance on vaccination exemptions in this Teams Channel and also in this important spreadsheet.
What is the General Channel and the LHD Quick Ref Guide.
After sending a Contact for a LN search, do this.
Notify Audrey so the request does not get overlooked.
When verifying vaccination you use this and don't forget to have this important information about the Contact.
What is the NYSIIS Vaccine Verification form
and
Contact's full name as it appears on the passport, Contact ID, County, Last Exposure Date and DOB