Leads
What is the first point of contact for a new lead?
Phone call
How much is the transfer fee?
$300
How many times can the phone ring before you need to answer?
Twice
When are event ideas due every month?
The 15th
What info should you get before passing the phone over?
Callers Name
What it is in regards to?
How long do you wait before you follow up with your leads?
48 hours
What are the steps for an LTO?
- Resident must find someone to take over.
- New lead must apply and sign a lease at the same rate as the current resident.
-Must be approved.
-Current resident and new lead need to sign LTO Agreement
-Current resident pays the $500 or $250 LTO Fee
If someone comes in to get a new key or parking pass, what must you do?
Notify them that they will be charged
Send MGMT an email so the charge can be applied
Update their account with the new pass
Give them the new key/pass
ACTIVITY
Where do you go to create your graphics for your event?
Canva
When does Pest Control come?
Every Tuesday
What are the Screening Requirements?
1- 600 FICO Score
2- 3x one month of their rental installment as income
3- No negative rental/criminal history
What is the late fee and NSF fee for the current term and the future term? When will rent be counted late?
The current term late fee is 10% and NSF is $35
The future term late fee is $100
Rent is counted late on the 6th day
When should you walk your building?
EVERY SHIFT
What do you need to turn into Bryan after you have bought event supplies?
Receipt and PEX card
Can you pay rent and simple bills on the same portal?
Yes and No
If they have not set up their simple bills account, their utility charge will post to their rent account. (The fee will be $75 starting in August)
If the lead has had multiple agents working with them, who does the lead belong to when they complete their lease?
The agent who makes contact with them first. (You must be following up with them as well throughout their process)
When is the last day to renew to guarantee you can stay in the same unit and bedroom?
DECEMBER 31st
What is the after-hours number?
386-400-2569
How many prospects do you need to have from marketing/tabeling each?
15
What is the Pet Policy
Completed Pet Registration Form
Pay the $350 non-refundable fee and $10/month pet rent
Vaccination records need to be uploaded
No unregistered pets even if "dog sitting"
What does a completed executed lease look like after screening?
Primary shows "pass with conditions" or "green pass"
Guarantor shows "green pass"
What is the severability clause in the lease?
If any part of the lease is invalid, under applicable law, the rest of the lease IS still valid.
What are the different options to pay and what are the additional fees for each option?
echeck-$1.95
debit/visa/credit card - 3% of the rate
What are the requirements for a successful event?
-Supplies
-Graphics created and posted 48 hours beforehand
-Notifying leads on the phone/residents walking in
-PICTURES
-Event cleanup
What is a Promise to Pay and does it keep you from receiving a late fee?
A payment plan that must have exact dates and amounts of how much they will be paying.
Only the first Promise to Pay will waive the late fee