UC
What is an Operator Assisted audio playback called
What is "Encore"
Customer-based hosted solution that provides access to West IPC applications as well as services such as billing, service requests, and service guides.
What is "MaxxPoint"
Prehistoric town in which The Flinstones live
What is "Bedrock"
Recognized as the smallest country in the world.
What is "The Vatican"
"Cause I've Got _____ in low places"
What are "Friends"
What type of entry method is an automated entry into an operator assisted call.
What is " Event Plus or Event Plus with passcode"
CISCO _____ allows you to connect to Jabber without the use of a Virtual Private Network
What is Expressway
Kissed Princes Leia First
Who is "Luke"
This is the only fruit that has its seeds on the outside.
What is the "Strawberry"
"So, bye-bye, Miss America Pie
Drove my ______ To the levee,
but the Levee was dry"
What is "Chevy"
Department that creates and sends out participation reports.
What is "Post Call Services"
In the new VoiceMaxx CE admin portal, a user with associated services is referred to as a ______
What are "Subscribers"
First Toy advertised on Television
What is "Mr. Potato Head"
This bone is not present with new born babies.
What is the "Knee Cap"
"A singer in a smokey room
The smell of wine and cheap perfume
For a smile they can share the ______."
What is the "Night"
What type of entry method requires callers to pre-register for an Operator Assisted call
Agents have two options to login to ControlMaxx and change their availability status to accept queue calls: 1) Using the Agent Desktop Client (ADC) downloaded to their PC,
or 2) _______________
What is "using the Internet Portal"
Popular Children's toy originally used to clean wall paper.
What is "Play-Doh"
The carving of jack o’ lanterns originated in this Country.
What is "Ireland"
"Pleased to meet you
Hope you guess my name
But what's puzzling you?
Is the nature of my _____"
What is "Game"
What percentage is the BF3 service support surcharge
What is "1%"
SLA credit request must be submitted __________ from when the issue occurred.
What is "30 days"
Robert James Ritchie, Stage Name.
hint: All Summer Long
Who is "Kid Rock"
The Caesar Salad was invented in this country.
What is "Mexico"
"There must be some kind of way out of here,
said the _____ to the thief"
Who is the "Joker"