Fast Furniture Repair
Service Values
Newsletter
100

What are the colors of Fast Furniture Repair?

What is Red and Black

100

How many Service Values are there?

What is 9

100

What are the main colors of the newsletter?

What is Red and White

200

Who was the first Fast Furniture Repair technician?

Who is Don Cichowski 

200

Service Value number 1 - Ask Why. What is this Service Value explaining?

What is to have a deep understanding of what and why you do what you do. Also, why we are unable to do certain things. (or similar answer)

200

What is the first page of the Company Newsletter every month?

What is Technician Compliments

300

What year was Fast Furniture Repair founded?

What is 1994

300

Why are Service Values important to company success?

What is - anything valid response that Emily approves. 

300

Who is 'celebrated' in the newsletter?

Who is employees that have a birthday or work anniversary during the month

400

What department provides the T time?

What is the Intake (or Claims) department

400

What Service Value is this.. 

Employee’s at FFR take pride in having a clean and safe work environment.  I am proud of my professional appearance, language and behavior.


What is #6 Take Pride in the Workplace and Myself

400

What was Marcy's sign that you read the newsletter?

What is sending her a 'thumbs up"

500

What is the flow of the work order, with internal parts ordering?

What is - Intake, Scheduling, Updating, Parts, Billing

500

What Service Value is.. 

People at FFR are open to helping, not only because at some point, they will need reciprocal assistance, but because we hire collaborators. I work as a team with my peers.


What is #5 Team Work

500

What challenge is outlined in the Company Newsletter for July?

What is July Challenge: Service Value #6 Take Pride in the Workplace and Myself 

Send nominations of who you think goes above and beyond taking pride in the workplace And the reason(s) why to Marcy by July 23rd

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