DDC
The maximum # of days a due date can moved
What is 29?
Name at least one state that has NO direct sales
What is FL, HI, ME, NC, SC, SD, WI, DC?
The insurance company must provide a ___________ amount before we will provide payoff information.
What is settlement?
This is an oral or written communication that expresses dissatisfaction with Private Label Products or Services.
I love to cook
Who is Angela?
A signature form is ALWAYS required for this type of account
What is past due?
Direct sales documents must be sent when customer is purchasing their leased vehicle thru their __________.
What is financial institution?
You must be in this department to submit 1st notification of a total loss
What is collections?
Complaints are logged in this system
What is CEP (Customer Engagement Platform)?
I love to watch crime drama & murder mysteries
Who is Dustin?
A DDC can not be processed until we receive this
What is the first payment?
This is collected upfront or paid direct to dmv for lease purchases.
What is sales tax?
This department in v8 is where you can you see the remaining deficiency balance after a total loss
What is recovery?
Complaints regarding Private Label Dealerships, Vehicles, Manufacturer, and Lemon Law claims are transferred to
What is the Private Label Customer Experience Centers/MNAO?
I am originally from Illinois/Indiana
Who is Holly?
This must be sent when a DDC is denied
What is Adverse Action Letter?
This state requires ORIGINAL DSDs with a wet signature.
What is Ohio?
If the customer has this, it should cover any remaining balance not paid by the insurance company.
What is GAP insurance?
We must submit this when we discover a Customer's personal information was released in error.
What is a Security/Privacy Incident - First Responder Form (eFRF)?
Cassie's nickname growing up
What is Catfish?
A signed ddc agreement requires signature(s) from
What is all parties on the account?
This is where you will find Direct Sale Documents
What is FOPP?
This is sent to the insurance company as confirmation we agree to their settlement amount.
What is letter of guarantee?
One of the most common types of complaints we face in customer service(bonus for both answers)
What is complaint about MFS policy/team member OR Complaint about vehicle quality (lemon law)?
I have a LARGE number of siblings (bonus if you can give the number)
Who is Silee? (15)