Ready Refresh Basics
What is the minimum basket size required for the customer to get service?
The customer needs at least $20 of water products before promotional discounts are applied.
Name the newest alkaline water RR just launched
Esstentia Water
What is the maximum floor of a walk-up apartments that we can enroll in the RR service
They cannot live above the 3rd floor
What two teams just got knocked out of the NBA Semi-Finals
Atlanta Hawks
LA Clippers
Will anything be deducted from the customer's account at the time of enrollment?
Yes, there will be a hold put on the account immediately after sign-up.
The hold includes the $20 jug deposit and the amount owed for the first delivery.
How many cases are in 1 5 gallon jug?
2.5 cases
You pitch a prospect who really wants service, but they lost their CC. They have cash on them and ask if you could take the cash and help them place the order. What do you do?
You apologize and state that you are unable to accept cash for payment. Offer to return later or provide your phone number and have them contact you when they have a card available.
What famous rapper recently announced she and her husband are expecting their 2nd child
Cardi B
Are 1-time orders eligible for the first delivery discount?
No, the customer must enroll for recurring deliveries.
In order to receive the referral credit on their account the referee must do the following:
Purchase minimum order of $20
1 jug minimum
use the referral link
Receive their delivery
The customer is ready to sign up but doesn't have a phone. What should you do?
Which famous billionaire just went into space
Richard Branson
What five things are needed for a rep to receive credit for a sale?
1.) Approved ZIP code
2.) Rep ID code for a free case of water
3.) At least one 5-gallon jug
4.) Recurring deliveries with a $20 minimum
5.) Jug deposit
What type of coolers can customers get?
What are the purchase options for coolers?
2 Top Load = Ambient Cold & Hot and Cold
2 Bottom Load = Lumina & Madea
Allure sparkling dispenser
Rent/ Rent to own/ Purchase in full
How many customers can you enroll at 1 home
1 per home (unless a different apartment #)
What cartoon movie classic was just re-released today
Space Jam
Name 2 states that RR currently does not service
Ohio
Tennessee
New Mexico
Nevada
West Virginia
Oklahoma
Louisianna
Name 3 perks of Refresh+
Waived delivery fee for a year
15%-25%+ off all premium products
Free dispenser cleaning
Exclusive Samples
Priority customer service
Priority Delivery
No Late fees
If a customer calls in to customer service what 3 things will cause them to be charged the $4.99 service fee.
Calling to place an order (on an already existing account)
Calling to edit an order
Calling to make a payment
**the things you can do on the app**
What is the most popular ice cream flavor in America right now?
Moose Tracks