EIP 1
EIP 2
EIP 3
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100

Am I able to still  register for a First Economic Impact Payment if the Non-Filers: Enter Payment Info Here tool is no longer available?

EIP 1 --> TOPIC G:Non-Filers Tool--> g2



NO, The Non-Filers tool closed November 21, 2020. . If you missed the deadline for the tool or the IRS was unable to process your return and issue an Economic Impact Payment. you may be eligible to claim the 2020 Recovery Rebate Credit and must file a 2020 tax return, if you are eligible. 

100

PLEASE HELP!!! 

I have a payment that was a paper check but I accidently cashed it! I wanted to return it!

EIP 2 --> "Returning the Second Economic Impact Payment --> Question 1

If the payment was a paper check and you have cashed it, or if the payment was a direct deposit:

  1. Submit a personal check, money order, etc. immediately to the appropriate IRS location listed below.
  2. Make the check/money order payable to “U.S. Treasury” and write 2020EIP, and the taxpayer identification number (Social Security number, or individual taxpayer identification number) of the recipient of the check.
  3. Include a brief explanation of the reason for returning the payment.
100

Do I claim the third Economic Impact Payment on my 2020 tax return that I'm filing this year? (Cite Source!)

TOPIC A Q7

No. Do not include the third Economic Impact Payment on your 2020 return that you are filing this year. The third Economic Impact Payment is an advance payment of tax year 2021 Recovery Rebate Credit. If you didn’t receive your payment yet, it doesn’t mean you won’t. The IRS is continuing to send payments throughout the year to eligible individuals.

100

                             x2 BONUS!!!!


Locate the Job Aid that shows the zip code, state, and city of the Department of the Treasury Internal Revenue Service

Job Aids- Letter 6416 (Top left)

Philadelphia, PA 19104

100


                      BONUS!+100


What is the email of the Ambassador Experience Support Team? 

Found on BB--> Very bottom --> axsupport@ActivusConnect.com

200

                   (BONUS X100)

"Hello sir, I have an Economic Impact Payment that was sent to me as an EIP card and I don't want the payment resent to me. How do I return it? 

TOPIC I: Question 2

 If you received your EIP as a debit card and want to return the money to the IRS and NOT have the payment re-issued, send the card along with a brief explanation stating you don’t want the payment and do not want the payment re-issued to:

Money Network Cardholder Services
2900 Westside Parkway
Alpharetta, GA 30004


200

Hey, I live in Alabama. I need information regarding the address in order for me to mail my 3911 form that I filled out. Who can I send it to and what's their  number please?

EIP 2 -->Payment Issued but Lost, Stolen, Destroyed, or not received--> QUESTION 3 


Memphis Internal Revenue Service
5333 Getwell Rd.
Memphis, TN 38118

855-580-4749  

200
How much would a single individual with no dependents and an AGI of $77,500 receive?

TOPIC B: Q1


A single person with no dependents and an AGI of $77,500 will normally get a $700 payment (half the full amount).

200

What job aid touches on the topic of residents of Puerto Rico?

IRS Refferal Job Aid--> Page 4/4

200

Where are the names these links Donna gave us located?

  1. Maximus Outlook Email
  2. Maximus IRS Sharepoint
  3. Maximus ONELOGIN Website
  4.  First Stimulus FAQ  
  5.  Second Stimulus FAQ
  6.  Third Stimulus FAQ
  7. Get my Payment FAQ
  8.  RRC FAQ
  9. How to use IRS.GOV FAQ's to get EIP
  10. Evaluagent

On our BB!

300

Can my daughter receive a Recovery Rebate  on her 2020 tax return if I claimed them as a dependent back in 2019?


TOPIC C: QUESTION 3

No, your child did  not receive the first  payment because you claimed her as a dependent on your 2019 tax return. She is not allowed a Recovery Rebate on her 2020 tax return if you or someone else can claim her as a dependent on your 2020 tax return.

However, if your child can’t be claimed as a dependent by you or anyone else for 2020, your child may be eligible to claim her own 2020 Recovery Rebate Credit and must file a 2020 tax return to claim the credit.

300

Is an individual who already received their EIP 2 required to pay back all or some of the payment if, based on the information reported on their 2020 tax return, doesn't qualify for the amount they already received? (cite source!)

Reconciling on your 2020 Tax Return Q3


No, there is no provision in the law that would require individuals who qualify for a payment based on their 2019 tax return, to pay back all or part of the payment, if based on the information reported on their 2020 tax returns, they no longer qualify for the payment or would qualify for a lesser amount of the payment.

300

What are the ways of communication that the IRS would NOT initiate contact by concerning my Economic Impact Payments or COVID-19?

Topic A Q10

1.email

2.text messages 

3 social media channels

300

Hello, I  do not have a notice concerning my IP PIN. I need help requesting information on my IP PIN. Can you provide me the telephone number?

IRS Referral Job Aid --> Page 4/4--> 800-829-1040

300

True or False? (Cite source!)

The "Where's My Refund" or "Online Account" will provide an individual with their Economic Impact Payment information.

 FALSE!

Payment status Q6

The Where’s My Refund and Online Account will NOT provide the status of your Economic Impact Payments. Get My Payment is the only option available to get your payment status.

400
Please help! Someone else claimed me as their dependent however, I didn't receive an Economic Impact Payment. What do I do?

TOPIC C: QUESTION 6


A6. If you were claimed as a dependent on someone else’s tax return for 2019, you were not eligible for a first or second  Economic Impact Payment. If no one can claim you as a dependent for 2020 and you are otherwise eligible, you can claim the 2020 Recovery Rebate Credit, and must file a  2020 tax return to claim the credit.

400

                 What FAQ can we use for this situation?


Hey :) , I think I got an email from the IRS requesting me to enter my social security and work history in order to see if I am eligible for payments. 

General Information --> "How Do I avoid scams related to Economic Impact Payments or COVID-19?

The IRS urges everyone to be on the lookout for scam artists trying to use the Economic Impact Payments as a cover for schemes to steal personal information and money. The IRS doesn’t initiate contact by email, text messages or social media channels to request personal or financial information – even information related to the Economic Impact Payments. Also, watch out for emails with attachments or links claiming to have special information about Economic Impact Payments or refunds.

If you receive a suspicious IRS-related email, see Report Phishing and Online Scams for additional information

400

Plus up payments are additional payments the IRS is sending to people who...

Topic C Q1

  • Received a third Economic Impact Payment based on a 2019 tax return or information received from SSA, RRB or VA
  • May be eligible for a larger amount based on their 2020 tax return
400

                                                BONUS +150!


Explain the process when transferring a called who is requesting translation services for languages other than English?

IRS English OPI Job Aid Genesys



Step 1: When on an active call, click the arrow or blind transfer button

Step 2: Search the directory for the Maximus Spanish Internal Transfer Queue 

Step 3: Once Maximus Spanish Internal Transfer Queue  is found, click on the transfer button to complete the transfer. The call will disconnect on your end and the transfer to Maximus Spanish agent. One transferred, the Spanish speaking agent will proceed with steps to conduct a consult with Translation Services, OPI.

400

How many times can a taxpayer access the GMP system in a 24 hour period? 


ERROR/MESSAGE LOCKOUTS:  

You have already accessed the system the maximum number of times within 24 hours – we limit each user to 5 logins per day to manage system capacity.

500

Who manages the Treasury Department Burear of the Fiscal Service?

EIP 1 --> EIP CARD--> QUESTION 2

Managed by Money Network Financial, LLC, 

500

How Do I receive more information on about my EIP 2

Common Questions Q2

For more information about Economic Impact Payments and the 2020 Recovery Rebate Credit, visit IRS.gov/eip. 

500

What is the address for returning an Economic Impact Payment that was received as an debit card if I don't want the payment re-issued?

EIP 3 --> TOPIC I -->Q2

Money Network Cardholder Services
2900 Westside Parkway
Alpharetta, GA 30004

500

                                         TRUE or FALSE? 


A PIN will be requested from you to enter as you connect to Translator Services, OPI when conducting a conference call/consult with a caller and Translation Services, OPI

IRS Bilingual OPI Job Aid Genesys --> Page 3/8

500

On the IRS SPSC Emergency Tracking Form, tell me what line 9 says?

Job Aids --> Managing Threats and Suicide Calls folder--> IRS SPSC Word Document

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