Miscellaneous
What is the name of the monthly Supply communication that provides bite sized content to help Supply stay informed with timely updates on Supply projects and initiatives?
The Supply Change Digest
True or False: Although facilitated by the change owner and practitioner, change is a collaborative effort and requires shared ownership and application.
True!
Think Key Managers in the Cost Policy initiative.
What is the most effective form of communication?
Face to face communication
What phase of the Change Management Program assess, defines, sizes, and scopes the change at hand? It also provides clarity around how the change will impact end users, and who on roles and responsibilities of project team members.
Preparing for Change
Managing Change
Reinforcing Change
Preparing for Change
Change Management should start/engage at what phase of a project?
Initiation!
What is Jillian's favorite Change Management template? :)
- Communications Plan
- Resistance Management Plan
- Stakeholder Impact Analysis
- Training Plan
Change Management is intended to be done in parallel with, or integrated with what other discipline?
Project Management
(comms is acceptable answer as well)
Successful communication requires layering. Per Prosci, key messages should be communicated how many times to be effective? (please provide the range)
5-7 times!
The PCT model shows the three essential elements for realizing effective change. Which one of the following is NOT an essential element included in the model?
Change Management
Project Management
Change Agent Network
Executive Sponsorship
Change Agent Network
Name one tactic for reinforcing, or sustaining a change.
- Celebrating successes
- Managing resistance
- Continued communications
- Compliance and reporting
- Collecting and analyzing feedback & lessons learned
- Diagnosing and addressing gaps
Fill in the blank: The { } is the group that is designing and implementing the change - whether it is process, technology, organizational, strategy, etc.
Hint - this team works in conjunction/parallel with the change team.
Project Team
What phase of the ADKAR process is most typically overlooked by a project/change team?
Reinforcement phase! Remember to sustain outcomes to prevent employees from reverting back to the way things were done previously.
There are two consistently preferred primary senders of change messages. Who are they?
Executive sponsors and immediate supervisors
What percentage of organizational transformation projects fail?
40%
70%
90%
30%
70% (per McKinsey and Company)
Which of the 3 reasons is NOT a top obstacle to Change Management success?
- Lack of executive support and active sponsorship
- Inadequate change management buy-in and resourcing
- Too many communications
What occurs when the number of changes you’re implementing exceeds the capacity of individuals in your organization to effectively adopt and use those changes? i.e. too many changes at once
Change saturation!
The PCT Model represents the three essential elements for realizing effective change. What are they? (think of it as the 3 'players' needed on a project team to ensure the project is a success)
Change Management
Project Management
Leadership/sponsorship
Which of the following is not a best practice for effectively communicating change?
Layering messages to provide comprehensive understanding
Leveraging sophisticated language to build credibility
Leveraging diversified vehicles
Ensuring the message is coming from the 'right sender'
Leveraging sophisticated language to build credibility
A change project with 'excellent' change management, compared to 'poor' change management, is how many times more likely to meet or exceed project objectives?
6x more likely!
What is the number 1 determinant of change project success?
Active and visible executive sponsorship!
Name one way to address employee resistance to a change.
What does ADKAR stand for?
A - awareness
D - desire
K - knowledge
A - Ability
R-Reinforcement
- Why are we changing?
- What is the risk of not changing?
- How does this change align with our vision and business direction?
Executive Sponsors
What is the TOP reason for employee resistance for a change? (Hint - think of the ADKAR model)
a. Change-specific resistance
b. Change Saturation
c. Lack of awareness of why a change is needed
Lack of awareness of why a change is needed. (Although all answer options are the top 3)
Per Prosci's 2017 Change Management Study, what are was the most reported type of change at organizations? a. Process changes b. system changes c. job role changes d. organizational structure changes
a. process changes - 89% of organizations polled reported process changes. Second most is system changes with 76%.