Metrics
If my RGU close rate is 85% and I took 300 calls, How many RGU'S do I have?
255 RGU'S
Which of these are not on your Score card:
a) XHPSH
b) Call per staffed hours
c) AHT
d) CDV PSH
d) CDV PSH
which statement is true about XM unlimited:
a) 1 line $45, 2 lines $80, 3 lines $90, 4 lines $110.
b) 1 line $45, 2 lines $70, 3 lines $100, 4 lines $110
c) 1 line $45, 2 lines $80, 3 lines $100, 4 lines $120
d) 1 line $45, 2 lines $60, 3 lines $90, 4 lines $120
c) 1 line $45, 2 lines $80, 3 lines $100, 4 lines $120
if I worked 130 hours for the fiscal, how many XM lines do I need to be at 0.15%?
a)12-13
b)19-20
c) 23-24
d)17-18
b)19-20
What is the passing percentage or AE rating for VPSH daily:
a) 0.35%
b) 0.23%
c) 0.47%
d) 0.51%
c) 0.47%
How much is Prepaid internet and instant TV:
a) $45
b) $57
c) $65
d) $67
d) $67
I have taken 300 calls and entered $12,000 in revenue. What is my RPC?
a) $35
b) $40
c) $45
d) $50
b) $40
VSPH is what percentage of my scorecard:
a) 10%
b) 25%
c) 15%
d) 20%
c) 15%
Each flex Activation is:
a) $1
b) $2
c) $3
d)$4
c) $3
I have worked 72 hrs how many XM lines do I need to be at .10%
a) 4-5
b) 5-6
c) 7-8
d) 8-9
c) 7-8
XMPSH is weighted what percentage of my Scorecard?
a) 10%
b) 15%
c) 20%
d) 25%
c) 20%
what percentage do I need to unlock my Sentiment pay in info quest?
a) 81%
b) 72%
c) 63%
d) 56%
c) 63%
What is the passing percentage or AE rating for XHPSH daily:
a) 0.02%
b) 0.03%
c) 0.04%
d) 0.05%
d) 0.05%
How much is RGU CR weighted on my Scorecard?
a) 20%
b) 30%
c) 25%
d) 15%
b) 30%
Chargebacks happen if a customer disconnect within how many days?
a) 30
b) 60
c) 90
d) 120
all correct
a) 30
b) 60
c) 90
d) 120