About Courses
How long does it take to complete the online portion of HeartCode PALS?
The online portion of HeartCode PALS takes approximately 6-9 hours to complete, depending on the student’s level of experience.
What is the eLearning Queue Phone number, Email address and Hours of Operation?
1-888-242-8883
shopCPR@email.shopCPR.heart.org
8A-6P CST
What is the length of the HeartCode Instructor-led hands-on skills session?
HeartCode BLS: 2-3 hours
HeartCode ACLS: 5-6 hours
HeartCode PALS: 4-5 hours
What are non-retail courses?
Non-retail courses are courses created by us but sold by the training centers and distributors.
What are the Heartsaver Pediatric Course Options
A customer may say they completed the course and a survey and cannot get their completion certificate, it is asking them to review again, how would you help?
The customer will need to go to their eLearning account, click on the survey icon, complete OUR survey and they can get their completion certificate. There is another survey at the end of the course that is for the program, Survey Monkey; Customer must have completed that.
Can the online portion of HeartCode ACLS be accessed after students successfully complete it?
Yes, students may access all material included in the online portion of HeartCode ACLS program for 24 months following initial activation of their course.
How can BLS Instructors verify the authenticity of the HeartCode BLS online portion certificate of completion?
Instructors can verify certificates at https://eLearning.Heart.org/verify_certificate.
Who is the intended audience for Opioid Education for Healthcare Providers?
• EMTs/Paramedics • Nurses • Physicians • Pharmacists
What is Adaptive Learning and what courses now use them?