ROLLIN' ALONG
The 4 most frequently used roll off sizes
10yd,20yd,30yd,40yd
Customer wants to opt out of Container Refresh
What is Account > Change Form > Container Refresh
Who is Becky Kessinger
You can be off on your schedule by 22 and 1/2 minutes and still maintain this goal
What is 95% Adherence
John Jacob is planning on hitting the Labor Day sales to get new furniture (couches,tables,dressers,novelties) for his entire home. This roll off is used for bulkier items and is perfect for John Jacob
What is a 40yd
Used when the order form will not populate using the polygons or customer address
What is Quick Create
Republic Services pick up reliability rate
What is 99.9%
Adherence and Accuracy goal
What is 95%
This size roll off is usually used for heavier material (cement,rock,dirt,asphalt,etc..)
What is a 10yd
Customer wants to add a lock bar and there is a 1x charge
What is Guided Action > Other Service- Case
The essential core values (5 R's)
What are Resourceful, Relentless, Responsible, Reliable, Respectful
What is New, Assess, Configure, Propose, Closed
This is the nickname used for a roll that off is only about 2ft tall, but around 16ft long
What is a lowboy
FRANCHISE COMM customer calls in to let us know he moved into the store space and needs to change ownership of the service account
What is Order Form for New Owner
Close Existing Account (all sites/assets of Old Owner)
The Republic Services trademark
What is We'll handle it from here
Lessening amount of after call work/hold
Brings down AHT
25ft
EXISTING OPEN MARKET COMMERCIAL CUSTOMER ADDING INDUSTRIAL CONTAINER
what is new site opportunity, CAPTURE
CEO of Republic Services
Who is Jon Vander Ark
ECIR
What is Empathize, Clarify, Isolate, Respond