General & Product Systems
The place to clock-in and clock-out.
What is Workday?
We have this in place to ensure the agents meet all the compliance, legal, and underwriting requirements.
What is The Call Flow?
If you are quoting an auto policy in Express and there is an adverse action, you must move to this platform to finish the quote.
What is PolicyCenter?
The default auto policy term is this amount of time.
What is 6-months?
A coverage that pays the difference between the outstanding loan or lease balance, and the actual cash value in the event of a total covered loss within the first 5-model years.
What is Loan/Lease Gap coverage?
The main hub for our daily work. This is also where you can track your quotes and binds.
What is Fusion?
Statements are read once per customer relationship at the beginning of any call received outside of the IVR
What is the FCRA/Privacy statement?
Nationwide Express is only for this type of customer.
What is a potential new customer?
The maximum number of vehicles you can have on an auto policy.
What is 9?
A policy-level coverage available in a basic or plus package.
What is Roadside Assistance?
The resource that houses a lot of the information that you will use daily.
What is Knowledge Advanced?
The initial question you need to ask a customer about their driving record.
What is: Have you had any accidents or violations in the last 5 years?
This product is not available to quote in Nationwide Express.
What is powersports - OR - what is dwelling/fire?
A vehicle titled this way cannot be added to an auto policy.
What is junk, salvage, flood, re-built?
The coverage that applies when a policyholder rear-ends another vehicle, resulting in $5000 of damage to the other vehicle.
What is Property Damage Liability?
An internet-based quoting & binding application for new Nationwide customers for multiple products.
What is Nationwide Express
This document must be emailed, faxed, or mailed to a Pennsylvania customer prior to taking a payment.
What is a Pennsylvania Pre-bind Notice?
When quoting new business, this rate should be offered automatically.
What is monthly rate?
A policy type for a driver who has moved out of the household and taken their vehicle with them.
What is a spin-off policy?
The discount is based on an average of all participating drivers' telematics scores.
What is the SmartRide Discount for the mobile app program?
A tool you will use to calculate an estimate for the reconstruction cost of the property owned by the customer.
What is MSB/RCT Express?
The final steps of the Call Flow.
What is Setting Expectations & Next Steps?
For NW Express we pull customer information from here.
What is public records?
The product a customer can choose when they no longer own a vehicle.
What is named non-owner policy?
Name 5 states that offer PIP.
What are KY, PA, MI, AR, DE, FL, KS, MD, MN, NJ, NY, ND, OR, TX, UT, WA + District of Columbia?