Enterprise Service Delivery
The process of integrating purchasing and accounts payable systems to create greater efficiencies. It exists within the larger procurement management process and involves four key stages: selecting goods and services; enforcing compliance and order; receiving and reconciliation; invoicing and payment.
What is Procure-to-Pay?
Any technology that can no longer be supported and updated automatically.
What is Legacy System?
The ability of a single platform to run and hold more than just a process, application or virtual machine.
What is Multitenancy?
Software configured to process manual rule-based work in the same way a human would perform the activity.
What is Robotic Process Automation (RPA) ?
The presence of more than one cloud deployment of the same type (public or private), sourced from different vendors.
What is Multicloud?
Consisting of employees from across a business’s different functional areas.
What is Cross Functional?
The strategic and tactical capabilities of an organization to plan and respond to incidents and disruptions to its operations, keeping business running at an acceptable preplanned level.
What is Business Continuity Plan?
The ability to access systems regardless of what device one is using.
What is Device Independence?
Framework in which companies with access to a connected community ecosystem can apply new data sources to make more effective decisions.
What is Industry 4.0?
The ability to deploy an information technology or telecommunications service by using pre-defined procedures that are carried out electronically without requiring human intervention.
What is Automated Provisioning?
Already 57 million strong, this rapidly growing workforce, including contract workers, gig workers, and crowd workers—is available to enterprise service delivery teams needing access to flexible talent with specialized skills.
What is Alternative Workforce?
Possessing or leasing physical shops, factory production facilities, or warehouses for a company's operations.
What is Brick-and-Mortar?
Managed in one’s own data center and either subscription-based or running in a private cloud.
What is On-Premise?
A pattern-based processing method that is a type of machine learning.
What is Deep learning?
An open-source project by Google to automate container deployment, management, and scaling.
What is Kubernetes?
Service model where service delivery functions create a central hub to develop, expand, and deploy capabilities as a service across the business—reaping cost efficiencies and productivity gains.
What is Capabilities-as-a-Service?
A documented agreement between a service provider and a customer that identifies both the services required and the expected level of service.
What is Service Level Agreement?
Cloud-based provisioning of computing resources over the internet—e.g., servers, networks.
What is Infrastructure-as-a-Service?
Applies human-made rules to store, sort and manipulate data.
What is Rules-Based Automation?
Dependency on a particular cloud vendor, and inability to move to another vendor due to lack of standardized protocols, APIs, data structures, and service models.
What is one of the biggest obstacles to adoption of cloud computing - Vendor Lock-in?
A centralized, next-generation shared services model that improves end-to-end processes throughout the enterprise, producing forward-looking insights that affect business results.
What is Center Office?
The provisioning of business processes by a service provider (e.g. accounts payable, claims management, payments, securities processing, etc.).
What is Business Process Outsourcing?
This concept illustrates how companies gain momentum during the journey via iterative design testing.
What is Crawl, Walk, Run, Fly?
The department within a company created early on in the RPA rollout to support the implementation and ongoing deployment of RPA.
What is the RPA Center of Excellence (COE) ?
A tool that sits between an organization's on-premises infrastructure and a cloud provider to act as a gatekeeper, allowing the organization to extend their policies beyond their own infrastructure.
What is a CASB (Cloud Access Security Broker)?