Abbreviations
Tools
Pinpoint
Slack
AAA Random
100
MBR REQ ALT TRANS
Member Request Alternate Transportation
100
Does AAA accept 3rd party battery testing? (I.e. if a shop adv a mbr that their battery is testing bad)
No
100
TRUE OR FALSE:
On pinpoint you can locate PD closest to the mbr's BDL?
True
100
What emoji do mentors use to let nesters know we have seen the question and will be responding soon?
Eyeballs
100
What year was AAA founded?
1902
200
MBR CI to ADV
Member called in to advise
200
What membership levels are approved 2 trucks for winching and extrications, if needed?
All membership levels, other than Classic.
200
What will you tell the mbr that is in a pay and apply area?
advise the Member that AAA does not have any Service Providers/Vendors in the area and they must find a commercial provider pay out of pocket and seek reimbursement consideration.
200
TRUE OR FLASE:
Slack is an optional program and is only to be used when TM has a question.
False - slack should be visible at all times during the entirety of shift
200
What dept do we warm xfr RAP calls to?
DI
300
VEH IFO CG PL
Vehicle in front of campground parking lot
300
If someone has 3 spare tires that need to be mounted, how many entitlements should be used?
2
300
What is the address of the San Bruno BART Station?
1151 Huntington Avenue
San Bruno, CA 94066
300
How many extensions/phone numbers are listed at the top of the slack channel in CR Nesting?
7
300
TRUE OR FALSE:
During a flag down, the AAA driver will provide service to a mbr without charging an service entitlement.
False
400
BU List Exhausted. NALVM ADV RC.
Back up list exhausted. No answer. Left voicemail adv reimbursement consideration.
400
True or False:
If a driver is available to perform the service, we have special battery techs who can jump motorcycles.
False
400
According to the landmarks tool, what are the spotting instructions and DD we should use for Edgemar Park?
CHANNING/CLIFTON
MM@ PARKING LOT
400
What are the 3 main slack channels you will use while in nesting?
1)#CR-NESTING
2)#MCS-LIFE_THREATING
3)#STATUS_CALL_UPDATES
400
In Workday, how many positions is the Clearfield location currently hiring for?
18
500
SP UTL MBR/ VEH GOA
Service Provider Unable To Locate Member/ Vehicle Gone On Arrival
500
What Icon will be we use to start a WARM xfr and what is the process we follow?
500
Using your tools in PinPoint, what rest area is roughly 10 miles west of Hatchet Mtn Vista Point?
Hillcrest Safety Roadside Rest Area
500
What channel do we enter P1 info into and what is the format we use?
#MSC-LIFE-THREATENING channel in slack, Priority type, condition(IF P1), call #, Region #, if mbr declined PD
500
In your first year of working for AAA, what is your PTO cap? (For UT/AZ workers)
136 Hours