Election periods
The Election Period starting Jan. 1st and ending Mar. 31st
what is MA-OEP
The doctor you visit on a regular basis
What is a PCP
I am for individuals who are 65+, have ESRD, or been on disability for 24 months
What is Medicare?
I am the first 30 seconds of the call
When a BFC is release from jail they have how long to enroll in a plan?
The month of release and two months after.
urgent or emergent services are applied to
The fixed dollar amount you pay when receiving covered/provided services
What is a Copay
When a BFC tell you they just want the information mailed to them or they dont have time.
What is Front Ended objections?
I can give you an election period for inclement weather.
What is the FEMA SEP
Paid monthly to have the insurance coverage
What is a premium
Doctors, hospitals, pharmacies, DME, Labs are good examples
What are providers?
I have two categories and I should be built on every call.
What is rapport
I am just picking up Part B after retiring and no longer covered under my employer
What is SEP-LOSS OF EMPLOYER COVERAGE
Cost of the Part B Premium
What is 148.50
Person not currently enrolled in a health plan but is inquiring.
What is a Prospect?
I should be avoided when greeting a caller
What is the phrase "How can i help you today?"
I am new to Medicare and I picked up Parts A&B. And will be choosing to enroll into MA/MAPD/PDP
what is ICEP
Percentage of a cost that you pay for covered services
what is Co insurance?
Federal agency that regulates the Medicare program.
what is CMS?
Not letting the caller object
what is NOT building professional rapport.