S4Xcellent
Creating a personal connection so that customers feel valued and well-cared for.
Be Warm and Friendly
There are various document types in Einstein360. List (5) of them.
NEWS (NWS), POLICY (POL), DEVICE GALLERY (DG), ALERT (ALT), HOW (HOW)
GSK
Getting Started Kit
Employees can order staples-branded office supplies through an online portal called this.
Guy Brown
Comcast and ViacomCBS announce this NEW streaming service to launch in select European markets.
SkyShowtime
Ask thoughtful, relevant questions, collaborating with the customer to thoroughly define the opportunity/issue, and identify the best solution.
Discover Needs
A standard account search in Einstein360 can be done through searching for these.
Name, Phone Number, Address, Account Number, Username
DOCSIS
Data Over Cable Service Interface Specification
This is the one-stop digital destination where employees can go for IT support.
TechSpot
Fandango announced it is uniting these two popular streaming services to create a bigger and better on-demand entertainment platform.
FandangoNOW and Vudu
Recognize the customer's existing or intended relationship with the company and/or acknowledge the significance of customer's loyalty.
Show Appreciation
These are the (3) search options when using the advanced search in Einstein360.
Ticket Number, MAC, Serial Number
FoA
Future of Awesome
This wellness program is a 6 week online program designed by sleep experts to help improve your sleep habits and is based on cognitive and behavioral techniques.
Sleepio
This multi-year, multi-faceted initiative launched in October 2020 to support small businesses owned by people of color and provide them the resources and tools they need today and in the future.
Comcast Rise
Set Clear Expectations
With most Einstein360 documents, you can perform one of these three actions.
Print, Favorite, Share
BYOD
Bring Your Own Device
This wellness program provides employees with access to high quality back-up care for children, adult, and elder family members and additional family support services and offerings.
Bright Horizons
For the first time ever, NBC Olympics provided this accessibility feature for all digital livestreams of the Tokyo Olympic and Paralympic games.
Closed Captioning
Customize the conversation listening for cues and tailor your response to the customer's needs.
Listen Actively and Respond Appropriately
Bell
IMEI
International Mobile Equipment Identity
These are the employee resource groups that Comcast employees can join.
BEN, Veterans Network, Women's Network, MyAbilities, Out@Comcast, Unidos, Young Professionals Network, Asian Pacific Americans
Powered by Techstars, this is a 12-week class for connectivity, media, and entertainment startups looking to grow their companies and develop partnerships with Comcast NBCUniversal.
Lift Labs Accelerator