Onesource
Can you search multiple sites from the search box?
Yes
What are great questions to ask to learn about the customer's mobility? possible 4x points
Who are you with for mobility?
How much are you paying?
How much data do you have?
Are you looking for a handset upgrade?
What are the 3 types of cameras we have?
Indoor - has 2 way voice
Outdoor - all weather
Doorbell - see who's at your door
We create a task to check customer’s bill to ensure a discount code was applied properly.
False
What nut is in the middle of a Ferrero Rocher?
hazelnut
Where do you click to personalize your onesource results?
Your Profile
or
(Filters)
What are great questions to ask to learn about the customer's need for SHS? possible 2x points
Do you have pets?
How many people do you have in the home?
Do you have a security system?
What sensors do we have?
doors and windows
We create task for scenarios where we are waiting for internal TELUS work to be completed.
True
When did Canada become a country? (exact date)
Canada became a country on July 1, 1867, when the British Parliament passed the British North America Act
What can happen if you select everything for search?
Selecting everything will be overwhelming!
Only select sites you need for most searches
Explain how Echo is installed?
Echo is mailed out and self install. For professionally installed orders, the Echo Show will be mailed out once the technician completes the order
Name 3 hazard detection devices
Smart Carbon Monoxide detector
Smart Smoke detector
Smart flood detector
Smart glass break detector
We create task for when a customer is deemed to have chronic issues (billing or service-related)
Daily Double: What was the name of Britney Spears' first single? 2x points
Baby One More Time
What are 2 ways of how your results can be displayed?
List vs Grouped (1 or 2 columns)
Name 3 reasons of how a Richer Conversation can benefit a customer? (crowd approval)
Introduces product benefits to the customer.
Can help them money or get better value.
Gives the cx an opportunity to bundle with us.
They gain knowledge of our brand and why Telus is better.
Daily Double:
What is the Ambassador offer?
40% off professionally monitored plans and
20% off non monitored plans
Tasks only target the creator for a set period of time prior to routing to another agent.
True.
This ensures our promise is kept to the customer if the original agent is not unavailable
What is the 2nd highest mountain on earth?
K2
What can you use in search to find more accurate results?
Quotes -
Will reduce the # of results
you get back & is more accurate
Name 3 reasons of how Richer Converation benefits you? (crowd approval)
Allows us to build stronger connection with customer.
Understand their needs and lifestyle.
Allows us to make a recommmendation.
Introduce product benefits to the customer
Name 4 automation devices
Smart garage door
Smart lock
Smart plug
Smart bulb
Smart Thermostat
We set proper expectations with the customer with a period of time rather than an exact one to keep customer promise.
True.
Also, note to the customer that it may not be you that does the follow up.
What are the 4 newest models of iPhone available Sept 24?
Iphone 13, Iphone 13 mini, Iphone 13 Pro, Iphone 13 Pro Max.