Documents/Bulk Fuels
What are all the documents we need to process an application?
Signed application, Income for all adults in the HH, Utility Bill, and IDs.
What are the two things you do to a file when you deny an application?
Send NOA and add to file, and
Send the completed file to the completed folder.
How many days does a client have to respond to a Notice of Action?
15 business days
How many hours per year must employees work to be eligible for Community Action's benefits package?
1040
Where are our 3 locations in Washington County?
Hillsboro, Beaverton, and Tigard
If a HH uses more than one heating type, which bills do you need?
On the SEWS (Self-Employment Worksheet), do we base income on gross or net income?
Net Income.
What does LIHEAP stand for?
Low Income Home Energy Assistance Program
If a non-exempt employee is scheduled to work 6 or more hours in a day, how long is their lunch break?
30 minutes
Besides Utility Assistance, name 1 other program in the F&CR Department.
CCR&R, Coordinated Systems, Emergency Rent, Energy Conservation, Housing & Homeless Services, Healthy Families
What is the difference between denied and voided?
Denied is an application that fails to meet program eligibility requirements. Voided is when the application is found to be in error and signed by CRA.
What three items does a pay stub need?
Name of the client, the date, and the gross income.
Which funding program has an income cap of 70% OMI?
OREF (Oregon Energy Fund)
How many paid holidays are full-time staff are eligible to receive?
12 (New Year's Eve, New Year's Day, MLK Day, President's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day)
Which president signed into law the Economic Opportunity Act (EOA), which created Community Action as well as Job Corps, VISTA, and Head Start?
Lyndon Johnson
Where can you obtain an NOA form?
The S drive.
When do you need to add a comment to the Utility box?
When the name differs from what is on the bill compared to the name that is in OPUS.
Which date do we base our income timeframe on?
Client Signature date
True of False: Under our telework policy, it is permissible to have a permanent telework assignment in California.
False. Telework assignments outside the state of Oregon or Clark County Washington are not allowed.
What is the name of our current Executive Director?
Kemp Shuey
If we have OEAP and LIHEAP funds and we are issuing a Bulk Fuel Payment what fund we are going to use?
LIHEAP
Name two reasons that an income may not be counted in a Household?
Any of the following Answers: minors income, income exchanging hands within a household, Student grants, Utility allowance, SNAP or WIC, senior volunteer programs, reverse mortgage
When must any payment issued to NWN be submitted for file review?
The same day
If you are approached by a member of the media, where should you direct their inquiries?
To the Director of Resource Development (Gini Peterson).
In what year was Washington County Community Action created?
1965 (October 13).