Newco Credits
If the customer indicates that they completed the defensive driver course, what tab of Newco would we go to in order to apply the credit?
Driver page (click edit and next to get to the driver discounts)
1 or more times per month
12 or more times per year
TIP - do not lead the customer to the answer. Ask the question in a way that allow the customer to answer for themselves.
T or F? VIN numbers never include the letter I or the letter O
True
If the customer indicates that they recently transitioned from being a renter to a homeowner, do they get a discount for this? If so, what is the discount called?
Homeownership discount (applied on the driver page by selecting "I own a house")
Is IL an exclusion state?
Yes
Can we add a vehicle without the vin?
Actually, we can... click no when they system requests a VIN and enter the vehicle year make and model.
How long does a customer have to indicate that they were not the driver (someone else was driving) in Truelane before they can no longer do so?
14 days
They don't use the vehicle
They have their own vehicle and insurance
We do not
False! $500 total for replacement and a locksmith to get them into the car.
What tools can we use to determine whether it is a driver exclusion state or not?
Work tool suite and IKE
What coverages must the customer have to be presented the optional benefit of Pet Injury Coverage?
Comprehensive AND Collision coverage (both)
If the customer calls to request to remove their spouse after a divorce, what three questions should we ask before doing so?
Do they still live in the household?
Will they be using the vehicle(s)
Are all the vehicles on the policy registered to the primary insured (remaining driver/policyholder) only?